Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Alder

Syracuse,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Regional Ombudsman Program Manager

Arise
Syracuse, NY
09.2019 - Current
  • Investigate complaints from residents and families through observations, interviews and record review
  • Recruits, certifies and oversees volunteers in a 4-county region
  • Participates in speaking engagements and community outreach to promote awareness
  • Supervise four full-time staff and 12-20 volunteers
  • Prepares quarterly and yearly audits for the State Long Term Care Ombudsman program
  • Manage a $419,000 yearly budget
  • Systems advocacy: meet yearly with legislators to speak to issues concerning seniors in LTC facilities, as well as increase in funding for the Ombudsman program.
  • Media appearances include: The Informed Patient podcast (SUNY Upstate), Bridge Street, The Post Standard and WSYR-TV.

Care Coordinator (Long Term Managed Care)

Nascentia Health Services
08.2018 - 01.2019
  • Maintained a caseload of 125-150 for Medicaid Managed Care program,
  • Responsible for accurate review and entry of authorization data into computerized database
  • Managed expiring authorization reports
  • Met regularly with clinical team and made recommendations for quality improvement
  • Actively participated in performance improvement and continuous quality improvement (CQI) activity.

Member Services Supervisor

YMCA of Greater Syracuse
07.2015 - 01.2019
  • Responsible for assisting and solving member complaints and grievances
  • Wrote bi-weekly schedule for 20+ staff
  • Participated in community outreach to increase sales to meet membership goals.

Marketing Director

Arden Courts (residential Dementia care)
Yardley, PA
01.1998 - 01.1999
  • Responsible for building and maintaining occupancy through the implementation of a facility marketing plan and application of sales techniques
  • Assessed potential residents to assure appropriate level of care
  • Delivered creative tactics to convert leads into admissions Organized strategic marketing events on site to promote facility Shared rotating schedule of Director on duty

Home Health Care Medicare Sales Representative

Visiting Nurses of Greater Philadelphia
Philadelphia, PA
01.1997 - 01.1998
  • Promoted VNA home health services to physicians and other health care professionals through group presentations and one on one meetings
  • Maintained excellent customer service with current clients
  • Participated in health fairs and other community outreach to promote Visiting Nurses of Philadelphia.

Member Services Coordinator

WI Partner Program
Madison, WI
01.1996 - 01.1997
  • Responsible for marketing and admissions intake of new participants of a pilot program for the state of WI
  • It was a Medicaid waiver program (the first in its’ state) to keep people with physical disabilities in their own home
  • Gave presentations to health care professionals to increase awareness of the program
  • Managed a 300+ waiting list Assisted potential members with the Medicaid application process.

Education

MPA Masters in Public Administration -

SUNY Empire
05-2025

BS Health Care Management -

SUNY Polytechnic Institute

Skills

  • Works independently with little direction
  • Strategic Direction
  • Budget Preparation
  • Program Leadership
  • Event Planning and Execution
  • Training and Development
  • Partnerships and Resource Mobilization
  • Relationship Building
  • Sales and Marketing
  • Volunteer Management
  • Team Training and Development
  • Cultural Sensitivity
  • MS Office Applications
  • Public Speaking
  • Presentation Creation and Delivery
  • Community Outreach
  • Interpersonal Skills
  • Decision-Making

Certification

  • Certified Long-Term-Care Ombudsman, 11/2019

Timeline

Regional Ombudsman Program Manager

Arise
09.2019 - Current

Care Coordinator (Long Term Managed Care)

Nascentia Health Services
08.2018 - 01.2019

Member Services Supervisor

YMCA of Greater Syracuse
07.2015 - 01.2019

Marketing Director

Arden Courts (residential Dementia care)
01.1998 - 01.1999

Home Health Care Medicare Sales Representative

Visiting Nurses of Greater Philadelphia
01.1997 - 01.1998

Member Services Coordinator

WI Partner Program
01.1996 - 01.1997

MPA Masters in Public Administration -

SUNY Empire

BS Health Care Management -

SUNY Polytechnic Institute

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