Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Sweeney

Cortland,NY

Summary

Accomplished New York State Ombudsman with a proven track record of utilizing exceptional interpersonal skills to effectively investigate and maintain objectivity and neutrality throughout various cases. Known for conducting compassionate, person-centered investigations in a timely manner, ensuring that all parties involved are treated with respect and fairness.

Overview

16
16
years of professional experience
1
1
Certification

Work History

N.Y.S. Ombudsman/Lead Investigator/Community Educator

Arise
03.2021 - Current
  • Investigate allegations of neglect and abuse, as well as assist residents with grievances in skilled and assisted living facilities.
  • Develop and maintain cooperative working relationships with other oversight agencies (DOH NH and ALF Complaint Divisions, County DSS Offices, Attorney General’s Office).
  • Oversee Special Focus facilities as designated by the NYS Department of Health S.N.F. Complaint Division.
  • Assists with supervision, recruiting, certifying and overseeing volunteers as well as mentoring and coaching new staff.
  • Assists with preparation of quarterly and yearly audits for the State Long Term Care Ombudsman program.
  • Provide regular and ongoing Ombudsman advocacy in long term and assisted living facilities.
  • Develop and maintain cooperative working relationships facilities’ administrators and meet weekly.
  • Participate in speaking engagements and community outreach to promote awareness.
  • Maintain confidentiality of files and resident information in compliance with policies set forth by the State Long Term Care Ombudsman as well as HIPPA.

Manager/V. P. of Public Relations

Savannah Family of Cemeteries
10.2015 - 08.2020
  • Responsible for overall growth and development of three cemeteries.
  • Responsible for accurate review and entry of data into computerized database.
  • Oversee and manage personnel of all departments.
  • Set monthly, quarterly and yearly sales goals and budgets.
  • Primary ambassador to promote the Savannah Family of Cemeteries.
  • Interact or intervene in problematic issues within the cemeteries.
  • Assist V.P. of Sales with relevant reporting metrics and reports.
  • Propose, plan and execute public events.

Owner

Media Consulting Company
08.2011 - 10.2015
  • Created a successful media consulting company.
  • Developed yearly marketing strategies for clients to brand their business.
  • Establish goals that measure the effectiveness of the client’s marketing.
  • Provide direction for future growth.

Vice president

R.O.I. Broadcasting
11.2009 - 08.2011
  • Responsible for the overall development and growth of the radio station.
  • Forecasted and implemented monthly, quarterly and yearly budgets.
  • Utilized creative tactics to convert leads into clients of the station.
  • Ensured compliance with the Federal Communications Commission.
  • Oversaw all Human Resource policies and procedures.
  • Hired, trained and developed Account Executives.

Education

Masters of Arts - Communications

Syracuse University
Syracuse, NY

Bachelor of Science - Communications

State University of New York at Cortland
Cortland, NY

Associate Degree - Communications

State University of New York at Delhi
Delhi, NY

Skills

  • Resident advocate
  • Mediator
  • Works independently
  • Team Collaborator
  • Critical Thinker
  • Culturally Sensitive
  • Relationship Builder
  • Provides quality education
  • Facilitator
  • Perceptive Interviewer
  • Active Listener
  • Strong Interpersonal Skills
  • Detailed Organizational Skills
  • Professional Interactions
  • Program leadership
  • MS Office, Excel, Outlook, PowerPoint Applications
  • Public Speaking
  • Community Outreach
  • Goal oriented

Certification

  • Certified Long-Term-Care Ombudsman, 2021-06
  • Certified cemetery family counselor, 2015-10

Timeline

N.Y.S. Ombudsman/Lead Investigator/Community Educator

Arise
03.2021 - Current

Manager/V. P. of Public Relations

Savannah Family of Cemeteries
10.2015 - 08.2020

Owner

Media Consulting Company
08.2011 - 10.2015

Vice president

R.O.I. Broadcasting
11.2009 - 08.2011

Bachelor of Science - Communications

State University of New York at Cortland

Associate Degree - Communications

State University of New York at Delhi

Masters of Arts - Communications

Syracuse University

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