Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Rebecca Alexander

White Hall,AR

Summary

Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought.

Overview

9
9
years of professional experience

Work History

Medical Assistant

HeartCare Clinic of the South
White Hall, AR
05.2023 - Current
  • Organized charts, documents and supplies to maintain team productivity.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Scheduled appointments for patients via phone and in person.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Documented notes during patient visits.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Prepared treatment rooms for patient examinations.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients about medications, procedures and physician's instructions.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Handled general office duties to support administrative staff during peak hours.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Administered injections, medications and treatments as directed by the physician.
  • Explained treatment procedures and physicians' instructions.
  • Incorporated outside records into charts and EHR.
  • Collected samples from patients for laboratory testing purposes.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Administered medications under physician's supervision.

Medical Scribe

Baptist Health Family Clinic - Little Rock
Little Rock, AR
07.2022 - 05.2023
  • Evaluated charts, documents and orders and made timely corrections.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Verified accuracy of dictated reports prior to release for physician review.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Checked in patients to collect contact, medical and insurance information.
  • Conducted phone triage using established protocols when answering calls from patients.
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.

Supervising Agent/Hiring Manager

American Income Life
Little Rock, AR
08.2021 - 07.2022
  • Monitored agents to comply with [Company] performance standards and policies.
  • Prepared detailed reports outlining key performance indicators of each department within the organization.
  • Assessed staff workloads to ensure adequate coverage of customer inquiries.
  • Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
  • Observed performance of agents and provided feedback when needed.
  • Cooperated with public and private organizations and individuals to share mission and objectives.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Developed strategies for improving overall efficiency in the call center environment.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Preserved organized and accurate database by thoroughly verifying information in database.
  • Monitored employee performance and provided feedback to ensure quality service was delivered.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Created marketing strategies to boost clients in various media.
  • Solicited and scheduled meetings with potential clients to build roster.

Sales Coordinator

Kevin Bonnette State Farm
Pine Bluff, AR
01.2019 - 01.2020
  • Contacted new and existing customers to outline benefits of products.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Fostered relationships with customers to expand customer base and retain business.
  • Adhered to company initiatives and achieved established goals.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Performed follow-up calls with customers after each sale was completed.
  • Coordinated and finalized sales proposals to complete purchases.

Teacher's Assistant

Tutor U
White Hall, AR
04.2017 - 01.2019
  • Provided individualized assistance to students with special needs in the classroom.
  • Notified instructors of errors or problems with assignments.
  • Enforced rules regarding student conduct while promoting respect for diversity among classmates.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Laminated teaching materials to increase durability under repeated use.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Assisted faculty members or staff with student conferences.

Executive Assistant

The Property Shop of Arkansas
White Hall, AR
06.2015 - 08.2016
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Maintained confidential records and files related to executive operations.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Managed daily invoices, reports and proposals.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Researched and prepared information for presentations to high-level executives.

Education

High School Diploma -

White Hall High School
White Hall, AR
05-2015

Some College (No Degree) -

SEARK
Pine Bluff

Some College (No Degree) -

University of Central Arkansas
Conway, AR

Skills

  • Procedure Assistance
  • Inventory Management
  • Medical Terminology
  • Data Entry
  • Patient Scheduling
  • Patient-Focused Care
  • Payment Collection
  • Phlebotomy
  • HIPAA Compliance
  • Patient Flow Management
  • Patient Relations

Affiliations

  • Softball coach
  • Classically trained pianist
  • Baking enthusiast

Accomplishments

  • Internship with UAMS shadowing Dr Highower, pediatrician in Pine Bluff, AR
  • AR & TX Health & Life Insurance Certification
  • CNA Certification 2015
  • MA Certification 2016

Timeline

Medical Assistant

HeartCare Clinic of the South
05.2023 - Current

Medical Scribe

Baptist Health Family Clinic - Little Rock
07.2022 - 05.2023

Supervising Agent/Hiring Manager

American Income Life
08.2021 - 07.2022

Sales Coordinator

Kevin Bonnette State Farm
01.2019 - 01.2020

Teacher's Assistant

Tutor U
04.2017 - 01.2019

Executive Assistant

The Property Shop of Arkansas
06.2015 - 08.2016

High School Diploma -

White Hall High School

Some College (No Degree) -

SEARK

Some College (No Degree) -

University of Central Arkansas

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Rebecca Alexander