Jarvis Hardnett
White Hall,AR
Summary
Detail-oriented and dependable Account Management professional with 3+ years of experience managing customer accounts, processing high-volume purchase orders, coordinating shipments, and supporting sales teams. Proven ability to build strong client relationships, handle day-to-day customer needs, and ensure on-time delivery through efficient cross-functional collaboration. Skilled in CRM tools, order entry systems, and professional communication. Committed to accuracy, responsiveness, and creating a smooth customer experience from order to delivery.
Overview
6
6
years of professional experience
Work History
Account Executive/Customer Service Representative
Sylvamo
Memphis, TN
04.2023 - 04.2025
- Managed day-to-day communication with a portfolio of clients, ensuring timely and accurate responses to inquiries, orders, and shipment tracking.
- Entered and processed customer purchase orders into the system, ensuring details were correct and aligned with customer expectations.
- Coordinated closely with logistics and operations teams to schedule and plan shipments.
- Supported outside sales representatives by maintaining strong relationships with existing customers and onboarding new clients into the system.
- Handled order changes, rush requests, and issues with professionalism and urgency.
- Maintained detailed records of communication and transactions to support smooth delivery and follow-up.
- Assisted in process improvement efforts to streamline the order-to-delivery workflow.
Project Manager Intern
CDI Contractors
Little Rock, AR
01.2023 - 04.2023
- Assisted project managers with planning, scheduling, and coordinating construction activities across commercial projects.
- Reviewed and updated project documentation including RFIs, submittals, contracts, change orders, and daily reports.
- Attended job site visits and project meetings to support communication between subcontractors, vendors, and internal teams.
- Helped track project milestones and progress using project management tools and Excel-based tracking systems.
- Communicated with suppliers and subcontractors to confirm timelines, material deliveries, and compliance with project specs.
- Supported budget monitoring and invoice tracking to ensure alignment with project scope and deadlines.
- Gained hands-on exposure to construction management software, safety protocols, and contract administration.
- Contributed to issue resolution by helping identify delays, material shortages, or documentation gaps.
Industrial Hygienist Intern
National Centre for Toxicological Research (NCTR)
Jefferson, AR
03.2022 - 12.2022
- Conducted assessments and evaluations to ensure compliance with health and safety regulations, contributing to a safer workplace.
- Regularly inspected storage areas for hazards and maintained cleanliness to promote a safe working environment.
- Documented findings in record management systems and communicated observations to supervisors for corrective actions.
Online Grocery Pickup Associate
Walmart
Pine Bluff, AR
11.2020 - 04.2022
- Accurately picked and assembled customer online grocery orders while maintaining high quality and efficiency standards.
- Ensured product freshness, proper substitutions, and correct packaging for perishable and non-perishable items.
- Operated handheld devices to locate items, scan barcodes, and update order statuses in real-time.
- Communicated with customers at pickup to deliver orders promptly and with professional customer service.
- Maintained cleanliness and organization of the staging and storage areas for online orders.
- Followed food safety protocols and company guidelines for handling and storing groceries.
- Collaborated with team members to meet order deadlines and maintain fast-paced workflow during peak hours.
- Resolved customer concerns and provided substitutions or refunds when necessary, ensuring satisfaction.
Quality Lab Technician Intern
The Strong Company
Pine Bluff, AR
07.2019 - 07.2020
- Performed quality testing on raw materials and finished concrete and chemical-based products to ensure compliance with ASTM standards and internal specifications.
- Conducted routine lab tests including compressive strength, slump, viscosity, density, and curing time on concrete samples.
- Assisted in sample preparation and mixing procedures following precise formulations and safety protocols.
- Recorded and analyzed test results using Excel and lab data systems; reported any deviations to senior QC personnel.
- Maintained accurate documentation of test data and daily lab reports for compliance and traceability.
- Calibrated and maintained lab equipment to ensure accuracy and consistency in testing processes.
- Supported R&D and production teams by identifying product inconsistencies and helping troubleshoot material or formulation issues.
- Ensured compliance with OSHA safety regulations and proper handling of hazardous materials and chemicals in the lab.
Education
Bachelor of Science - Industrial Technology Management and Applied Engineering
University of Arkansas
Pine Bluff, AR12.2022
Skills
Problem Resolution (3 years)
Email Communication (Professional) (3 years)
Purchase Order (PO) Management (3 years)
Order-to-Cash (O2C) Cycle (3 years)
Process Improvement (3 years)
Data Entry (3 years)
Sales Support (3 years)
Order Entry & Processing (3 years)
Customer Retention (3 years)
SAP (3 years)
Microsoft Office Suite (Excel, Outlook, Word) (6 years)
Client Communication (3 years)
Cross-Functional Team Collaboration (3 years)
Shipment Coordination (3 years)
Account management (3 years)
Customer Relationship Management (CRM) (3 years)
Links
www.linkedin.com/in/jarvis-hardnett-6270a8196
Timeline
Account Executive/Customer Service Representative
Sylvamo
04.2023 - 04.2025
Project Manager Intern
CDI Contractors
01.2023 - 04.2023
Industrial Hygienist Intern
National Centre for Toxicological Research (NCTR)
03.2022 - 12.2022
Online Grocery Pickup Associate
Walmart
11.2020 - 04.2022
Quality Lab Technician Intern
The Strong Company
07.2019 - 07.2020
Bachelor of Science - Industrial Technology Management and Applied Engineering
University of Arkansas