Rebecca Allen
Ubly
Summary
Dynamic and detail-oriented professional with extensive experience at Jake's Plumbing & Heating, excelling in scheduling management and customer service. Proven ability to enhance office efficiency through effective communication and meticulous record maintenance. Skilled in Quickbooks and adept at resolving inquiries, ensuring a seamless client experience.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Secretary
Jake's Plumbing & Heating
Bad Axe
01.2024 - Current
- Managed scheduling and appointments for plumbing and heating services.
- Maintained customer records and updated service requests efficiently.
- Coordinated communication between technicians and clients effectively.
- Assisted in invoicing and billing processes for services rendered.
- Organized office supplies and maintained inventory levels regularly.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Handled confidential documents with discretion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, and maintained front reception desk.
- Organized and maintained filing systems for important documents.
Secretary
Thumb Cooling and Heating
Cass City
03.2021 - 10.2025
- Managed scheduling and appointments for plumbing and heating services.
- Maintained customer records and updated service requests efficiently.
- Coordinated communication between technicians and clients effectively.
- Handled incoming calls and responded to customer inquiries promptly.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Technician & Installer
Jake's Plumbing & Heating
Bad Axe
10.2024 - 01.2025
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to complete projects on schedule.
- Maintained accurate records of repairs and maintenance activities.
- Followed safety protocols to uphold workplace safety and compliance.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Communicated with distributors to acquire necessary equipment for projects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Installed various equipment and fixtures according to specifications.
- Operated hand and power tools for assembly tasks efficiently.
- Communicated effectively with clients to understand project requirements.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
Education
High School Diploma -
05-2006
- [Semester, Year] - Honor Roll
Skills
- Scheduling management
- Customer record maintenance
- Invoice processing
- Data entry accuracy
- Filing system organization
- Communication coordination
- Office inventory management
- Incoming call resolution
- Problem solving
- Attention to detail
- Time management
- Multitasking capability
- Front desk operations
- Keyboarding skills
- Supply ordering
- Appointment scheduling
- Phone etiquette
- Inventory purchasing
- Multi-line phone systems
- Quickbooks
- Customer service
- Supply restocking
- Organization
- Filing experience
- Appointment coordination
- Mail distribution
Affiliations
- I love to learn and is always finding a way to learn a new experience.
- I am a fast learner
Certification
- HVAC certificate
- Electrical
- Massage Therapist License
Timeline
Technician & Installer - Jake's Plumbing & Heating
10.2024 - 01.2025
Secretary - Jake's Plumbing & Heating
01.2024 - Current
Secretary - Thumb Cooling and Heating
03.2021 - 10.2025
Beaverton High Scool - High School Diploma,
References
References available upon request.
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