Rebecca Anderson
Solvang,CA
Summary
Adaptable professional with skills in cash handling, customer service, and team supervision. Proven ability to resolve customer issues, manage store operations, and ensure compliance with company policies. Strong background in training new employees and maintaining inventory levels.
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
19
19
years of professional experience
Work History
Key Holder
El Rancho Market
05.2020 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in increasing overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Implemented loss prevention measures to minimize shrinkage rates effectively.
Sales Manager
Ralphs Grocery Store
08.2016 - 05.2020
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Increased sales revenue by developing and implementing effective sales strategies.
Registered Veterinary Technician
Simi Valley Animal Hospital
12.2005 - 03.2020
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Managed inventory of medical supplies to maintain adequate stock levels while minimizing waste.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Streamlined clinic operations by organizing supplies and maintaining clean treatment areas, fostering a safe and efficient workspace.
- Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
- Assured regulatory compliance by adhering to strict sanitation protocols and maintaining up-to-date licensure.
- Enhanced patient care by performing diagnostic tests and analyzing results for accurate diagnosis.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed fecal examinations, urinalysis and bloodwork.
- Obtained patient history from owners and performed physical examinations.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
- Administered vaccinations to variety of animal species.
Education
Associate of Science - Veterinary Technology
Pierce Community College
Woodland Hills, CASome College (No Degree) - Mathematics And Accounting
UCSB
Isla Vista, CASkills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Task Delegation
- Front end operations
- Flexible Work Schedule
- Adaptable to Changing Demands
- Inventory and Stocking
- Computer Proficiency
- Physical Stamina
Timeline
Key Holder
El Rancho Market
05.2020 - Current
Sales Manager
Ralphs Grocery Store
08.2016 - 05.2020
Registered Veterinary Technician
Simi Valley Animal Hospital
12.2005 - 03.2020
Associate of Science - Veterinary Technology
Pierce Community College
Some College (No Degree) - Mathematics And Accounting
UCSB
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