Rebecca Anderson
Portsmouth ,VA
Summary
Dynamic store manager with expertise in operations management and customer service, honed at Target Optical. Excelled in team leadership and inventory management, boosting customer satisfaction by 20%. Skilled in problem-solving and employee training, fostering a collaborative environment. Proven track record in enhancing store performance and driving sales through strategic initiatives.
Overview
22
22
years of professional experience
Work History
Store Manager
Target Optical
Hampton, VA
08.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Licensed Assistant Manager
Lenscrafters
Chesapeake, VA
02.2008 - 08.2020
- Provided ongoing support even after the transaction was completed, ensuring clients received a high level of service throughout their entire experience with our company.
- Contributed to a positive work environment by collaborating effectively with team members and offering proactive solutions to challenges.
- Provided exceptional customer service during phone calls and emails with clients addressing their concerns promptly and professionally.
Sales Associate
Barringtons Home Decore
Chesapeake, VA
01.2005 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Foodlion Grocery Store
Chesapeake, VA
01.2004 - 01.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Optician
NAO
Landover, MD04.2024
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Retail inventory management
- Employee training
- POS systems
- Team motivation
- Operations management
- Policies and procedures
Timeline
Store Manager
Target Optical
08.2020 - Current
Licensed Assistant Manager
Lenscrafters
02.2008 - 08.2020
Sales Associate
Barringtons Home Decore
01.2005 - 12.2007
Cashier
Foodlion Grocery Store
01.2004 - 01.2005
Optician
NAO
High School Diploma -
Woodrow Wilson High School