Rebecca Andrew

• Directed global implementation of Workday for HCM, Absence, and Benefits, ensuring timely, budget-conscious completion in 2023.
• Directed integration of more than 15 systems and vendor connections with Workday, reducing dual entry occurrences and improving data flow to internal systems.
• Facilitated transition from Salesforce to Veeva's platform as Scrum Master for Veeva Lynx 3.0 Development Team.
• Managed global onboarding program that refined business processes, created automated ticketing system for equipment, and enabled digital form submissions for new employees.

• Launched portfolio planning board and set meeting cadence to optimize project oversight.
• Redesigned business service level management and application service mapping in ServiceNow to facilitate prompt issue resolution and monitor case completion progress.
• Managed transformation project for major incident management department, redefining mission-critical applications.

• Oversaw larger, cross-functional projects and acquisition efforts within the Workday team to ensure timely completion.
• Developed and executed an innovative project intake process, which included a methodology for prioritization and approvals within Salesforce.
• Devised advanced Salesforce Dashboard for overseeing production support efforts and evaluating team performance in accordance with service level agreements.

• Resolved extensive setup issues with iCIMS system through root cause diagnosis.
• Worked alongside recruiting marketing partners to transform careers page improving candidate engagement.
• Managed integration of SuccessFactors Recruiting and Recruiting Marketing modules within overall migration from SAP/iCIMS to SuccessFactors.

Over twelve years of combined experience as a Human Resources Systems Analyst with Ceridian and Ametek, as well as in Human Resources Operations employed by Systems and Computer Technologies (SCT), SAP, and Drexel University, starting as an HR Shared Services Assistant and eventually being promoted to a manager.