Summary
Work History
Education
Skills
Timeline
pwb

Rebecca Anthony

Aledo,Texas

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Work History

Team Leader

SUBWAY®Restaurants
Aledo
11 2023 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Assistant Manager

Progressive Lighting Inc.
Irving
05 2022 - 06 2023
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Team Leader

Vanguard Resources
Bedford
12 2014 - 02 2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

Associates - Medical Administration

Herzing University
09.2022

Diploma - Medical Billing And Coding

Everest college -
09.2009

Skills

  • Daily workflow improvement
  • Cash Handling
  • Technical Support
  • Complaint resolution
  • Staff education and training
  • Sales expertise
  • Safety processes and procedures
  • Performance improvement
  • Analytical and Critical Thinking
  • MS Office
  • Decision-Making
  • Written Communication
  • Good Telephone Etiquette
  • First Aid/CPR
  • Excellent Communication
  • PPE Compliance
  • Organization and Time Management

Timeline

Team Leader

SUBWAY®Restaurants
11 2023 - Current

Assistant Manager

Progressive Lighting Inc.
05 2022 - 06 2023

Team Leader

Vanguard Resources
12 2014 - 02 2020

Associates - Medical Administration

Herzing University

Diploma - Medical Billing And Coding

Everest college -

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Rebecca Anthony