Rebecca Avelar
Torrance,USA
Summary
Operations Manager with extensive experience in enhancing operational efficiency and team performance. Expert in analyzing metrics, managing compliance, and optimizing inventory processes across multiple locations. Dedicated to developing leaders and cultivating collaborative environments to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Office Assistant
Rapid Tax Services & More Inc.
Fontana, USA
04.2026 - Current
- Managed front desk operations to ensure smooth visitor experiences and effective office workflow
- Coordinated client meetings to maximize efficiency and streamline communication
- Ensured office adherence to regulations
- Compiled weekly reports for main tax accountant to support accurate financial tracking
Assistant Director of Operations
Hudson News at LAX Airport
Los Angeles, USA
03.2024 - 04.2026
- Lead daily retail operations across all airport locations and ensure SOP, policy, and brand‑standard compliance.
- Monitor KPIs, financial performance, labor costs, and operational metrics to meet revenue and profit goals.
- Conduct operational reviews, identify performance gaps, and implement improvement plans.
- Facilitated weekly manager meetings to strengthen team communication and drive operational efficiency through in-person and digital platforms.
- Hire, develop, coach, and manage retail leadership teams.
- Oversee inventory control, receiving processes, vendor relationships, and stock optimization.
- Approve and place high ticket orders/PO’s through SAP (business operations software).
- Ensure strong visual merchandising, store presentation, safety standards, and customer service excellence.
- Resolve complex operational and customer issues using sound judgment.
- Collaborate with airport partners, brands, supply chain, marketing, and corporate teams on promotions and retail programs.
- Support ACDBE reporting and certification processes. Submission of Quarterly Business Partner Reports.
- Monitored market trends and consumer behavior to shape operational strategy and align with customer needs.
- Collaborated with Communities in Schools and Journey to Good to enhance community engagement and support student development initiatives.
- Collaborate with LAWA and Asur teams to ensure full compliance with Tenant Concession Program standards.
- Actively participated in LAWA concession meetings and promotions to confirm adherence to all operational, regulatory, and concession requirements.
Operations Manager
Hudson News at LAX Airport
Los Angeles, USA
04.2015 - 02.2024
- Oversee multi‑terminal operations up to 7 stores and lead a workforce of more than 100+ unionized employees.
- Monitor and analyze operational reports and sales metrics to identify opportunities, drive revenue growth, and achieve budget targets.
- Developed operational tools, forms, and charts to enhance efficiency and support terminal management teams.
- Conduct regular warehouse visits to verify inventory levels and ensure stores are merchandised to company standards.
- Ensure accuracy and consistency in payroll and scheduling through UKG Dimensions Pro.
- Managed employee performance by addressing attendance, punctuality, and policy violations.
- Coached and developed employees through positive, effective leadership techniques to strengthen morale, engagement, and overall performance; leverage Beekeeper to maintain clear, consistent team communication. Provide enthusiastic, constructive reinforcement to ensure staff deliver exceptional guest service and uphold superior customer experience.
- Built and maintained relationships with team members, vendors, authors, and airport personnel to ensure smooth operations.
- Maintain continuous communication with vendors to secure current seasonal assortments at competitive margins.
- Traveled across multiple states to support the launch of new stores and warehouses. to assist with new store and warehouse openings across multiple states; joined the Snapback Team in 2022.
- Executed book-department promotional initiatives, contributing to Book Soup’s recognition for best creative displays.
- Serve as a Master Certified Trainer (MCT), partnering with HR to conduct hiring, onboarding, and weekly orientation classes for new employees.
Key Carrier
Hudson News at LAX Airport
Los Angeles, USA
05.2012 - 04.2015
Sales Associate
Hudson News at LAX Airport
Los Angeles, USA
03.2006 - 05.2012
ISS Associate
Sears
Downey, USA
06.2004 - 02.2006
Merchandiser
Macy’s
Los Angeles, USA
07.2003 - 06.2004
Education
Some College (No Degree) - General Studies
Los Angeles Trade Technical College
Los Angeles, CASkills
- SOP & Procedure Implementation
- Maintaining Compliance
- Operational Strategy Planning
- Metrics
- Budgeting Control
- Multi-unit management
- Visual Merchandising
- Retail Promotions
- Microsoft Excel
- Microsoft Word
- Problem-Solving Skills
- Decision Making
- Strong Interpersonal/Communication Skills
- Team Development
- Team-player mentality
- Organizational Skills
- Fast-paced adaptability
- Safety Standards
- Workplace Safety
- Customer Service Oriented
Languages
Fluent Spanish
Timeline
Office Assistant
Rapid Tax Services & More Inc.
04.2026 - Current
Assistant Director of Operations
Hudson News at LAX Airport
03.2024 - 04.2026
Operations Manager
Hudson News at LAX Airport
04.2015 - 02.2024
Key Carrier
Hudson News at LAX Airport
05.2012 - 04.2015
Sales Associate
Hudson News at LAX Airport
03.2006 - 05.2012
ISS Associate
Sears
06.2004 - 02.2006
Merchandiser
Macy’s
07.2003 - 06.2004
Some College (No Degree) - General Studies
Los Angeles Trade Technical College