Rebecca Barfield
Van Buren,MO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Subway, excelling in cash handling and fostering positive client relationships. Proven ability to enhance customer satisfaction through effective communication and proactive problem-solving. Committed to maintaining high standards of professionalism and integrity in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
Current River Xpress
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Store Manager
Subway
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Homemaker
Smith & Associates
11.2019 - 04.2020
- Prepared food for clients.
- Cleaned clients home by taking out the trash, doing the dishes, doing laundry and putting it away, sweeping, mopping, dusting.
- Would go to the store and run errands for clients.
- Visit with client and observe mood and behavior.
- Reported any changes in health to supervisor.
Waitress
The Float Stream
09.2018 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
Education
Elementary Education
Three Rivers Community College
Poplar Bluff, MOGeneral Studies
SMSU - WP
West Plains, MOSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Professionalism and courtesy
Timeline
Cashier
Current River Xpress
09.2024 - Current
Store Manager
Subway
11.2020 - Current
Homemaker
Smith & Associates
11.2019 - 04.2020
Waitress
The Float Stream
09.2018 - 09.2019
Elementary Education
Three Rivers Community College
General Studies
SMSU - WP
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