Rebecca Barnette
Hiltons,VA
Summary
Accomplished Transporter and Collector with a proven track record at Medtrip Express and Citigroup, showcasing expertise in logistics coordination and exceptional communication skills. Excelled in enhancing customer satisfaction and streamlining debt collection processes, achieving significant efficiency improvements. Demonstrates first aid training and a knack for problem resolution, contributing to a positive and efficient work environment.
Overview
21
21
years of professional experience
Work History
Transporter
Medtrip Express
12.2017 - 06.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Participated in ongoing training sessions for professional development, staying current on industry trends and best practices for efficient transportation operations.
Transporter
Abingdon Ambulance Service
05.2012 - 09.2017
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.
- Operated [Type] of vehicle and carefully followed all safety protocols and procedures.
- Handled sensitive materials responsibly, ensuring proper packaging and secure transport to destination points.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Collector
Citigroup
05.2003 - 08.2010
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
GED -
Scott County Adult ED
Gate City, VA09-2010
Skills
- First aid training
- Logistics coordination experience
- Customer rapport
- Vehicle safety checklist
- Problem resolution
- Excellent communication
Timeline
Transporter
Medtrip Express
12.2017 - 06.2024
Transporter
Abingdon Ambulance Service
05.2012 - 09.2017
Collector
Citigroup
05.2003 - 08.2010
GED -
Scott County Adult ED
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