Rebecca Barr
Colorado Springs,CO
Summary
Experienced retail manager with a strong history of leading high-performance teams to exceed sales, service, and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
20
20
years of professional experience
Work History
General Manager
Goodwill of Colorado
01.2024 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Manage inventory control, cash control, store opening and closing procedures
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback
- Improve customer satisfaction through staff training in customer service and product knowledge
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maximize sales by creating innovative visual merchandising displays and store layouts
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities
- Coach and manage a 38 member team with a 3.5 million sales volume.
- We were our own LP, executing excellent customer service to help deter shoplifters.
- Merchandising to sell through product fast. Morning, noon and night filling and remerchandising to continue selling in our prime locations.
- Created our own budget, goal of 2-3% over LY. Gave autonomy to assist in stretch goals to increase YOY poor performance, and highlight and continue to grow our high performing areas.
District Fast Supervisor
Tractor Supply
10.2022 - 07.2023
- Built the district Field Activity Support Team (FAST) - new program tested and implemented in each store. The FAST team is responsible for all POGs and resets. The higher volumes stores also had the fast team do ad set as well as out of stocks. New program, entire new team.
- Responsible for 12 stores across the state of Colorado. Considered the ‘Southern Territory’.
- Hired/Staffed, Team Member retention, trained and developed, succession planning, performance reviews, counseled, and maintained a safe and productive work environment
- Created schedule and managed payroll
- Scheduled the team's travel to specified stores, managed the work performed by the FAST Team Members while in those stores, timeframes spent by the team in stores, built an effective team to work together required to complete tasks
- Lead execution of Tractor Supply Company standards
- Merchandise and fixture assembly, signage maintenance, inventory control, planned and delegated daily tasks
- Communicated proactively and regularly with the Regional FAST Manager on project status obstacles to completion, and offer solutions to overcome
- Worked closely with vendors in store and at the meeting in Nashville on product selection, spacing, pricing and ideas on how to better support the brand.
- Responsible for all perishables in store. Had a bi-weekly check on perishables as part of the fast teams routine. Would rotate, and process out and expired food. Close to expiration was pulled also to sell at a discounted price.
- Merchandising to produce higher sales. Reviewed the team members photos daily/weekly to ensure proper execution and cleanliness.
- Pulled POGs 2 weeks in advance to ensure proper inventory levels, signage and fixtures. Ordered as necessary.
- Tagged clothing and footwear appropriately based on the LP SOP.
General Manager
Office Depot
04.2012 - 11.2022
- Designed sales and service strategies to improve revenue and retention.
- Lead multiple units simultaneously for the last 3 years I was there. All across the state of Colorado.
- Assisted district leader by leading 3 units simultaneously, to include inventory, conference calls, and HR responsibilities.
- Implemented merchandising plans to drive profitability.
- Collaborated with visual merchandising team to develop strategy.
- Developed numerous internal candidates for general manager promotional opportunities.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Hired and developed a high performing team.
- Used KPIs daily to track sales. Used hourly tracker for sales, PPI, conversion, etc. to communicate it hourly to the team, based on status, create and implement a plan to achieve the days objectives and sales goals.
- General manager scans out of stocks weekly, while the ops team scanned sections separately, to keep OOS in line and identify any problem areas. Also scanned our high dollar items weekly and submitted that directly to the LP manager.
- Merchandising the items in the ad weekly to promote the sale items in the AD. Great visibility to attract the customers who do not have an ad. Increase sales through strategic merchandising.
- Loss prevention program implemented, where any team member who stops a thief, either through their actions, excellent customer service, and or manager involvement. They receive a $10 gift card to help continue this good behavior pattern.
- Partnered with the LP district manager to address high risk areas and ways we could prevent without hindering our regular shoppers.
- Monthly rotation and purge of all perishables.
- Worked with vendors for special events, including our annual back to school event. Set up trainings with our vendors to aid in advancing the knowledge of our sales team, to set them and their store up to be as knowledgeable for our customers as possible.
Sales Manager
Now And Then Photography
05.2010 - 04.2012
General Manager of Automotive
Sears Auto Center
08.2005 - 05.2010
Education
GED -
Pikes Peak Community College
Colorado Springs01.1999
Skills
- Drive business growth Remote Management
- Personnel training and development Time management
- Experienced multi-unit leader Drive profitable growth
- Leadership development Resolution-Oriented
- Strong communication Negotiations / Conflict resolution
- Multi- Unit leadership experience
Activities
- Leadership Development Program - Office Depot/Tractor Supply
- Community Leadership and Events - Food Bank of the Rockies, JA, Boys and Girls Club
- Peer Recognition Award - 2021
- Quarterly sales growth awards consecutively 2019-2021
Timeline
General Manager
Goodwill of Colorado
01.2024 - Current
District Fast Supervisor
Tractor Supply
10.2022 - 07.2023
General Manager
Office Depot
04.2012 - 11.2022
Sales Manager
Now And Then Photography
05.2010 - 04.2012
General Manager of Automotive
Sears Auto Center
08.2005 - 05.2010
GED -
Pikes Peak Community College
Similar Profiles
Jabrial AbdallaJabrial Abdalla
Shift Supervisor at Goodwill of ColoradoShift Supervisor at Goodwill of Colorado
Brenda NamethBrenda Nameth
Assistant Store Manager at Goodwill of ColoradoAssistant Store Manager at Goodwill of Colorado
Cole SherodCole Sherod
Generalist Associate at Goodwill of ColoradoGeneralist Associate at Goodwill of Colorado