Jabrial Abdalla
Aurora,CO
Summary
Dynamic Shift Supervisor with a proven track record at Goodwill of Colorado, excelling in cash handling and employee training. Adept at fostering a customer-oriented environment, I have enhanced team performance and operational efficiency through effective staff management and mentoring, ensuring high standards of service and satisfaction.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Goodwill of Colorado
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Generalist
Goodwill of Central Park-Denver, CO
10.2022 - Current
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Organized and maintained supplies to support [Type] operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Collaborated with cross-functional teams to drive project completion on time and under budget.
Escalation Team Lead
24-7 Intouch-Aurora, CO
11.2015 - 03.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
Denver High School
Denver, CO05-2014
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff development
- Operations management
Timeline
Shift Supervisor
Goodwill of Colorado
09.2024 - Current
Generalist
Goodwill of Central Park-Denver, CO
10.2022 - Current
Escalation Team Lead
24-7 Intouch-Aurora, CO
11.2015 - 03.2016
High School Diploma -
Denver High School
Similar Profiles
Rebecca BarrRebecca Barr
General Manager at Goodwill of ColoradoGeneral Manager at Goodwill of Colorado
Brenda NamethBrenda Nameth
Assistant Store Manager at Goodwill of ColoradoAssistant Store Manager at Goodwill of Colorado
Cole SherodCole Sherod
Generalist Associate at Goodwill of ColoradoGeneralist Associate at Goodwill of Colorado