Cultivated a high-performing team environment through targeted training and strategic sales initiatives, resulting in improved operational outcomes.
Overview
14
14
years of professional experience
Work History
Outreach and Prevention Advocate
Tessa
Teller County
02.2026 - Current
Prevention Presentations: Facilitate educational workshops on dating violence, sexual assault, and healthy relationships to young people.
Outreach & Development: Expand the program by building relationships with schools and community-based organizations.
Confidential Advocacy: Provide trauma-informed support, safety planning, and resources to victims of domestic violence and sexual assault.
Community Education: Raise awareness about TESSA’s services to address risk factors associated with abuse
Takeout Server/Busser
BJs Restaurant & Brewhouse
Colorado Springs
12.2024 - 02.2026
Provided exceptional customer service in a fast-paced dining environment.
Managed order accuracy and timely delivery to guests.
Assisted in training new staff on restaurant procedures and menu items.
Collaborated with kitchen staff to ensure efficient food preparation and presentation.
Maintained cleanliness of the dining area and adhered to health standards.
Processed customer payments accurately using a point-of-sale system.
General Manager
Goodwill of Colorado
Colorado Springs
01.2024 - 11.2024
Managed daily store operations and ensured compliance with company policies.
Exceeded company expectations in departmental and overall store sales.
Implemented loss prevention strategies to reduce shrinkage risks.
Collaborated with local community organizations for outreach initiatives.
Trained and supervised staff to enhance customer service skills.
Organized merchandise displays to create an appealing shopping experience, and drive sales.
Coordinated with the cleaning and maintenance manager to validate daily cleaning duties for the staff. Ensured that quality work was completed.
District Supervisor
Tractor Supply Company
Lafayette
11.2022 - 12.2023
Managed the reset team in 12 stores across the state, with 4 being high-volume, generating over $8 million in sales revenue.
Managed the planogram resets and ad sets in all stores, paid, and verified by the vendor.
Validated all planograms completed to ensure compliance and execution. Remained in the top % in the district for timeliness in completion.
Managed profit and loss to include staff salaries, mileage, and traveling expenses to remain profitable.
Coordinated with the district manager to utilize store staff on quarterly resets to ensure completion was done on time.
Created weekly conference call decks for the reset team and store managers to cover planograms, signage, etc. To ensure a cohesive and seamless week in resets.
General Manager
Office Depot
Canon City
04.2012 - 11.2022
Managed daily store operations and ensured compliance with company policies.
Put on annual Back-to-School events to raise money and product donations for schools and teachers.
Worked with small businesses in the area to help build their online profiles, to help manage, and generate an easier customer experience.
Conducted staff performance evaluations and provided constructive feedback.
Collaborated with local community organizations for outreach initiatives.
Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
Education
GED - undefined
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Pikes Peak State College
Colorado Springs, CO
Skills
Customer service
Team leadership
Inventory management
Multi-tasking
Sales strategies
Effective communication
AWARDS
Sales Superstar Q1 - Q4 2018-2019, Team Peer Award
Medical Assistant-Prevention Outreach Provider at Callen-Lorde Community Health CenterMedical Assistant-Prevention Outreach Provider at Callen-Lorde Community Health Center