Rebecca Bearden
Garland,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Boutique Owner
TeeShirt Utopia
12.2010 - Current
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
Bartender
F&P Restaurant & Store
04.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Shuck N Jive
11.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service & Sales Representative
WildRose Branding
08.2015 - 10.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Lead Bartender
Flamingo Bar & Grill
03.2014 - 07.2015
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Head Bartender
West End Restaurant And Marina
04.2010 - 03.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Education
High School Diploma -
Ball High School
Galveston, TX05.2007
Skills
- Staff Training and Supervision
- Business growth strategies
- Client Relationship Building
- Sales strategy development
Certification
- T.A.B.C License - Valid Until 7/5/2026
- Food Handlers License - Valid Until 7/5/2026
Timeline
Bartender
F&P Restaurant & Store
04.2024 - 06.2024
Server
Shuck N Jive
11.2022 - 08.2023
Customer Service & Sales Representative
WildRose Branding
08.2015 - 10.2016
Lead Bartender
Flamingo Bar & Grill
03.2014 - 07.2015
Boutique Owner
TeeShirt Utopia
12.2010 - Current
Head Bartender
West End Restaurant And Marina
04.2010 - 03.2014
High School Diploma -
Ball High School
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