Rebecca Beck

Caregiver Advisor & Grandparents Raising Grandchildren Advisor
Ford County Public Health Department – Paxton, IL
02/2022 – Current

• Serve as main contact for caregivers, providing consultation and tailored resource plans across a bi-county area.
• Coordinate and lead Caregiver Support Team meetings with local partners and professionals.
• Manage Caregiver Gap Funds for emergency service needs.
• Support grandparents raising grandchildren with legal, financial, and childcare resources.
• Conduct comprehensive caregiver screenings and follow-up on respite services.
• Build trusted relationships with clients, providing emotional support and needs-based guidance.
• Assist with Medicaid and LIHEAP applications both in-office and during home visits.
• Enter data into state-required systems (BAA, ACORN, ECOVIAA) and mail relevant documentation.
• Represent the department at outreach events and network panel meetings.
• Create marketing materials and campaigns via Canva and Adobe; manage website updates and social media engagement.
• Provide administrative support including phone coverage, message routing, and staff assistance in the absence of an office manager.

Vision & Hearing Technician
Ford County Public Health Department – Paxton, IL
07/2021 – Current

• Conduct state-mandated vision and hearing screenings for preschool and school-aged children.
• Maintain accurate test records and ensure appropriate referrals for follow-up care.
• Coordinate testing schedules with schools and handle equipment maintenance.
• Participate in departmental outreach efforts and assist with public awareness campaigns.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Deliver a full range of salon services and maintain business operations.
• Schedule appointments, manage product inventory, and ensure customer satisfaction.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Educated customers on products to maximize benefits.
• Offered professional cuts, color and texture services to salon customers.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Interviewed individuals exposed to COVID-19 and coordinated testing and isolation protocols.
• Maintained accurate CRM documentation and liaised with health officials and community resources.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Performed record keeping by logging client information within secure contact-tracing software.
• Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.

• Customer Service
• General office tasks such as answering phones and filing
• Weigh trucks in and out
• Took grain samples to determine moisture content and damage of grain, also known as grading grain
• Scale ticket data entry

• Salon Services - Performed haircuts, styling, perming, and coloring techniques
• Sanitation of Salon - Implements, wash bowls, towels, chairs, floor
• Provided residential services to include technology assistance, personal shopping, and wellness visits or calls
• Duties included data entry of work orders and guest registrations
• General customer service and office tasks such as answering phones, assisting residents with first responder calls, making copies, managing, and balancing the daily till, stamp sales, daily mail delivery to residence, and meal ticket sales
• Assist residents in /out of wheelchair-accessible vans or cars and secure them for safe travel
• Drove residents to/from appointments
• Screened staff/residents during the COVID-19 pandemic for symptoms of the virus before entry into the building

• Performed haircuts, styling, perming, and coloring techniques for clients who were home-bound
• Build rapport with clients and communicate with empathy and understanding
• Customer Service
• Adapt quickly to different work environments
• Travel to clients' homes within a 50-mile radius

• Performed haircuts, styling, and coloring techniques to a diverse range of clients
• Build rapport with clients and communicate with empathy and understanding
• Customer Service
• Continuing Education

• Performed haircuts, styling, perming, and coloring techniques
• Scheduled appointments
• Salon operations
• Ordering retail products and salon supplies
• Continuing education

• Answered inbound sales calls/call center providing exceptional customer service
• Enter orders into the computer system
• Up Selling parts to Radio Control Customers