Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Bender

Beaver Springs,PA

Summary

Reliable and able to quickly master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

4
4
years of professional experience

Work History

Barista and Cashier

Poppy's Coffee Co.
01.2023 - Current
  • Monitored inventory levels and restocked supplies as necessary.
  • Trained new baristas on food handling safety standards and company procedures.
  • Operated cash registers for efficient customer payment processing.
  • Maintained cleanliness of work environment through diligent cleaning tasks.
  • Placed orders with suppliers to ensure product availability for daily operations.
  • Developed promotional displays to advertise special events at the cafe.
  • Recorded sales transactions accurately using point-of-sale systems.
  • Created unique recipes for signature coffee drinks and blended beverages.

Carrier Representative and Dispatcher

BMC Trans LLC.
01.2022 - Current
  • Monitored carrier performance against agreed upon service levels to ensure compliance.
  • Developed relationships with key customers by providing excellent service and support.
  • Developed and implemented strategies to increase sales volume.
  • Responded promptly to inquiries from customers via telephone or email.
  • Negotiated contracts with carriers for best possible rates for shipping services.
  • Organized paperwork related to shipments such as manifests, bills of lading.
  • Communicated effectively with customers regarding product delivery schedules.
  • Provided timely delivery of goods according to customer needs.
  • Answered customer inquiries regarding billings, payments, account status.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.

Education

Bachelor's Degree - Psychology with a Concentration in Mental Health

Southern New Hampshire
01.2024

Skills

  • Emotional Awareness
  • Customer Service
  • Excellent Communication
  • Problem Solving

Timeline

Barista and Cashier

Poppy's Coffee Co.
01.2023 - Current

Carrier Representative and Dispatcher

BMC Trans LLC.
01.2022 - Current

Bachelor's Degree - Psychology with a Concentration in Mental Health

Southern New Hampshire

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Rebecca Bender