Rebecca Berry
Gibsonburg,OH
Summary
Resourceful Warehouse Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Reino Linen
09.2020 - Current
- Consistently lifted materials weighing as much as 100 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Worked safely around moving machinery.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Assistant Manager
Express Stop
04.2018 - 11.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Production Worker
Martin Industries
04.2018 - 12.2019
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Optimized material usage to minimize waste, contributing to cost reduction efforts.
- Made sure that products were produced on time and are of good quality.
Quality Inspector
Vision Quest
03.2018 - 12.2019
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
- Identified and helped resolve non-conforming product issues.
- Inspected outbound shipments and labeled them for shipping.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Discarded and rejected products not conforming with specifications.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
Food Service Worker
Hardee's
06.2016 - 10.2017
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
- Learned other teammates' work tasks to train as backup.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
Customer Service Representative
Tank's Meats
06.2015 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Picked and packed orders for customers, then ringing them out after they were done shopping.
Education
No Degree - Simulation, Animation And Gaming
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Woodmore Schools
Elmore, OH06-2016
Skills
- Material Handling
- Shipping and receiving
- Heavy Lifting
- Warehouse environment safety
- Inventory counting
- Workplace Cleanliness
- Wrapping and boxing
- Pallet jacking
- Product verification
- Trash Collection
- Cardboard, Linen and Plastic baling
- Problem-Solving
- Clear Communication
- Punctual and Dependable
- Basic Mathematics
- Attention to Detail
- Lifting and sorting
- Quality Control
Other hobbies
I engage in a multitude of hobbies outside of the workplace. Dungeons and Dragons has been a great help in improving my interpersonal collaborative efforts with a team, adapting to situations on the fly, ensuring sessions run smoothly, and keeping records of the world and characters involved. It is a great way to exercise communication, bookkeeping, basic math equations, and committing details about the needs of the party to memory. In addition, I build computers and work a lot with both hardware and software, having a competent understanding of the technology our world revolves around now. I am good at identifying and troubleshooting issues. I also engage with drawing and music outside of the workplace, paying close attention to details and excercizing creative freedom within the constraints of a design or musical piece.
Timeline
Warehouse Associate
Reino Linen
09.2020 - Current
Assistant Manager
Express Stop
04.2018 - 11.2020
Production Worker
Martin Industries
04.2018 - 12.2019
Quality Inspector
Vision Quest
03.2018 - 12.2019
Food Service Worker
Hardee's
06.2016 - 10.2017
Customer Service Representative
Tank's Meats
06.2015 - 08.2015
No Degree - Simulation, Animation And Gaming
Eastern Michigan University
High School Diploma -
Woodmore Schools
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