Onitza Nicole Familia
New York,NY
Summary
Customer-oriented Store Manager offering years of experience in operations, sales and servicing team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Dedicated in supporting clients with professional communication and superior organization skills. Advanced knowledge of schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling priorities with concise time management. Hardworking; offers hospitality experience and enthusiasm for helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
El Reino Barber Shop
New York, NY
06.2015 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established processes to ensure efficient workflow throughout the organization.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained accurate records of employee performance reviews.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Recruited, trained and supervised new employees.
Agent
La Nacional
New York, NY
11.2017 - Current
- Performed daily balancing of cash drawer and money center operations.
- Processed deposits, withdrawals, and transfers for customers.
- Answered customer inquiries regarding policies and procedures.
- Provided excellent customer service to ensure satisfaction.
- Verified customer identification documents according to established guidelines.
- Utilized computer software programs to process transactions accurately.
- Maintained accurate records of all transactions processed throughout the day.
- Explained money center rules and regulations to customers.
- Organized cash movements between offices and to or from banks.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Home Health Aide
Family Practice
New York, NY
06.2020 - 11.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Administered medications as instructed by physician or nurse practitioner.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Restaurant Hostess
Bareburger
Boston, NY
05.2019 - 02.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
School Program Teacher
Alexander Humboldt Elementary School
New York, NY
07.2017 - 01.2019
- Developed and implemented lesson plans in accordance with curriculum objectives.
- Conducted classroom activities to stimulate learning experiences.
- Provided individualized instruction and guidance to students as needed.
- Assessed student performance and progress, providing feedback on a regular basis.
- Maintained accurate records of student grades and attendance.
- Collaborated with school personnel to ensure optimal learning environment for students.
- Utilized various teaching methods such as lectures, demonstrations, project-based learning.
- Participated in staff development workshops related to education best practices.
- Created engaging presentations using multimedia tools such as PowerPoint or Prezi.
- Enforced school policies and procedures while maintaining a safe learning environment.
- Supervised extracurricular activities such as clubs or sports teams after school hours.
Sales Associate
Dead Stock Sneaker Store
New York, NY
06.2016 - 02.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Global Learning Collaborative High School
New York, NY06-2019
Bachelor of Arts - Architectural Technology
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Business Development
- Sales Development
- Microsoft Office
- Idesign
- Customer Service
- Leadership
- Communication
- Organizational
- Time-management
- Problem-solving
Certification
- Global Learning Collaborative High School Diploma Class of 2019
- Microsoft Certification
Languages
- Efficient in English
- Efficient in Spanish ( inc. reading and writing).
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Home Health Aide
Family Practice
06.2020 - 11.2023
Restaurant Hostess
Bareburger
05.2019 - 02.2020
Agent
La Nacional
11.2017 - Current
School Program Teacher
Alexander Humboldt Elementary School
07.2017 - 01.2019
Sales Associate
Dead Stock Sneaker Store
06.2016 - 02.2017
Store Manager
El Reino Barber Shop
06.2015 - Current
High School Diploma -
Global Learning Collaborative High School
Bachelor of Arts - Architectural Technology
New York City College of Technology of The City University of New York
- Global Learning Collaborative High School Diploma Class of 2019
- Microsoft Certification
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