Rebecca Blankenship
Phelps,KY
Summary
Dependable and dedicated healthcare professional with experience in phlebotomy, medical technology, and healthcare reception. Skilled in patient care, specimen collection, medical office operations, and maintaining accurate records in fast-paced healthcare settings. Known for reliability, strong work ethic, attention to detail, and the ability to provide compassionate care while working effectively as part of a healthcare team. Committed to delivering high-quality service and ensuring positive patient experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
Buchanan General Hospital
02.2025 - 01.2026
- Collected blood samples following established safety protocols and procedures.
- Prepared specimens for laboratory analysis ensuring proper labeling and documentation.
- Maintained phlebotomy equipment, calibrating tools as necessary to ensure reliability.
- Assisted in training new staff on procedures and best practices in phlebotomy techniques.
- Ensured patient comfort by communicating effectively throughout the blood draw process.
- Streamlined specimen handling processes, reducing turnaround time for lab results.
- Monitored inventory levels of supplies, facilitating timely reordering to prevent shortages.
- Collaborated with healthcare teams to improve patient care through effective communication and support.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Receptionist
Hopkins Medical Association
Hurley, VA
07.2023 - 02.2025
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently, optimizing provider availability and patient needs.
- Maintained accurate patient records in electronic health record system.
- Processed insurance information and verified patient coverage seamlessly.
- Coordinated with medical staff to streamline patient flow and minimize wait times.
- Resolved patient inquiries promptly, improving overall satisfaction levels.
- Assisted in training new reception staff on office procedures and systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School Diploma -
Phelps High School
Phelps, KY05.2018
Skills
Venipuncture
Order of draw
Patient care
Specimen handling
Sample and specimen collection
Butterfly needle technique
HIPAA compliance
Patient confidentiality
HIPAA
Patient support
Blood culture collection
Capillary puncture
Data entry
Organization skills
Time management
Telephone skills
Verbal and written communication
Certification
* Certified Phlebotomist
* HIPAA Knowledge and Compliance
* CPR Certification (if applicable)
Timeline
Phlebotomist
Buchanan General Hospital
02.2025 - 01.2026
Receptionist
Hopkins Medical Association
07.2023 - 02.2025
High School Diploma -
Phelps High School