Rebecca Blanks
Huntington,WV
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Cheddar's Scratch Kitchen Darden Restaurants
Morgantown, WV
08.2023 - Current
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Presented menus and answered questions regarding items.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Worked with cross-functional teams to achieve goals.
Cashier
Dicks Sporing Goods
Huntington, WV
06.2023 - 01.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Discounted purchases by scanning and redeeming coupons.
- Conducted price checks for special orders or discounts as requested by customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Used suggestive selling techniques to promote add-on sales.
- Answered customers' questions and provided information on store procedures or policies.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Lead Party Host
Extreme Air Trampoline Park
Huntington, WV
10.2019 - 10.2020
- Prepared detailed reports outlining sales figures and customer feedback after each event.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Resolved any conflicts that may have arisen during the course of an event in a professional manner.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Created a positive atmosphere for guests by providing friendly interaction throughout the event.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Assisted in developing marketing strategies aimed at increasing party bookings.
- Assisted with setup and cleanup of events, including setting up tables, chairs and decorations.
- Monitored safety conditions during the event in order to ensure the wellbeing of all guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Notified server after seating parties in section to facilitate prompt service.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Trained new employees in proper party hosting techniques and procedures.
Birthday Party Host
Strike Zone Bowling Center
Huntington, WV
08.2017 - 02.2018
- Answered questions from guests about logistics, directions, and other inquiries.
- Explained and demonstrated games and activities to party participants.
- Notified server after seating parties in section to facilitate prompt service.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained a friendly and professional attitude throughout the duration of the event.
- Set up decorations, balloons, and other materials for the celebration.
- Managed check-in process for parents or guardians of young guests.
- Facilitated and supervised birthday party games, prizes, gifts, and cake.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.
- Kept track of supplies used during the course of the day to replenish stock if needed later on.
Education
Associate of Applied Science - General Studies
Potomac State College of West Virginia University
Keyser, WV05-2023
Skills
- Order Taking
- Menu Knowledge
- Service Quality
- Point of Sale (POS) System Operations
- Guest Relations Management
- Sales Techniques
- Cash Handling
- Tableside Service
- Serving Expertise
- Positive and Professional
- Guest Relations
Sports
- Played Softball for over 14 years having multiple awards such as: All-State Player, Region MVP, AAA State Champion in Highschool and two NJCAA Regional Champion with two World Series appearances
Clinicals
- Nursing Clinicals
- Trained in First Aid
- Phlebotomy, CPR, and OSHA trained
- Ran the Inventory Department where I organized, set-up, and managed the equipment
Timeline
Restaurant Waiter
Cheddar's Scratch Kitchen Darden Restaurants
08.2023 - Current
Cashier
Dicks Sporing Goods
06.2023 - 01.2024
Lead Party Host
Extreme Air Trampoline Park
10.2019 - 10.2020
Birthday Party Host
Strike Zone Bowling Center
08.2017 - 02.2018
Associate of Applied Science - General Studies
Potomac State College of West Virginia University
Similar Profiles
Isaias ArenasIsaias Arenas
Team Lead at Cheddar's Scratch Kitchen Darden RestaurantsTeam Lead at Cheddar's Scratch Kitchen Darden Restaurants
Geoff McNeeleyGeoff McNeeley
Dishwasher/ Busser/ Food Runner at Cheddar's Scratch Kitchen Darden RestaurantsDishwasher/ Busser/ Food Runner at Cheddar's Scratch Kitchen Darden Restaurants
Alyssa HousleyAlyssa Housley
Culinary Assistant and Expeditor at Cheddar's Scratch Kitchen Darden RestaurantsCulinary Assistant and Expeditor at Cheddar's Scratch Kitchen Darden Restaurants