Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Rebecca Bois

Rebecca Bois

Customer service , CNA (PCA)
Orlando,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Rosen Hotel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Respectful, hard-working, passionate and helpful professional with extensive experience providing individualized customer service and a strong desire to learn, develop, and advance in a career in health care to help heal patients


Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
07.2021 - 09.2021
  • Checkout
  • Maintain a clean store-front including following extra safety procedures during the Covid-19 pandemic
  • Balance and count cash drawers
  • Inventory, stock, check expiration dates
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

EXPERIENCECashier

Rosen Inn Hotel
01.2022 - 07.2023
  • Greet guests and provide customer service
  • Accept all forms of payment and run cashier using POS system
  • Work on a team of 2 people to inventory, stock, organize, and clean store
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Elderly Caregiver

Comfort Keepers Home Care
05.2023 - 07.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

CNA

Kare Agency
05.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Education

Diploma -

Freedom High School
Orlando FL
05.2021

Patient Care Assistant Program (CNA - Patient Care

Orange Technical College
Orlando FL
05.2023

Skills

  • AED/BLS/CPR certified
  • Basic medical terminology
  • Basic healthcare
  • Vital Signs
  • Occupied Bed
  • Patient mobility assistance and transfers
  • Help with daily activities such as meals, toileting, and bathing and dressing
  • Patient care
  • SKILLS
  • Basic Computer Skills
  • Customer Service
  • Teamwork
  • Microsoft Word, PowerPoint, Excel
  • Guest Inquiries
  • Food and Beverage Area Setup
  • Documentation
  • Company Safety Policies
  • Inventory Monitoring
  • Guest Orientation
  • Cash Register Operations
  • Guest Satisfaction
  • Computer Skills
  • Payment Processing
  • Special Assignments
  • Special Requests
  • Verbal and Written Communication
  • POS Transactions
  • Cash Counting
  • ADLs Assistance
  • Supporting Personal Needs
  • Activities of Daily Living (ADL) Support
  • Compassionate Caregiver
  • Dementia and Alzheimer's Knowledge
  • Charting Expertise
  • Intake Recording
  • Patient Relationship-Building

Certification

  • Licensed CNA - May 2023

Certificate in PCA - May 2023

  • Certificate in Dementia Care Training - June 2023
  • Certificate in HIV/AIDS Training- June 2023
  • Certificate in Crisis Prevention Intervention Training- July 2023

Languages

Haitian creole
Native or Bilingual
French
Professional Working
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Elderly Caregiver

Comfort Keepers Home Care
05.2023 - 07.2023

CNA

Kare Agency
05.2023 - Current

EXPERIENCECashier

Rosen Inn Hotel
01.2022 - 07.2023

Guest Advocate

Target
07.2021 - 09.2021

Diploma -

Freedom High School

Patient Care Assistant Program (CNA - Patient Care

Orange Technical College

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Rebecca BoisCustomer service , CNA (PCA)