Marissa Tarantino
Aurora,CO
Summary
Nursing student looking for employment in the medical field as a patient service representative. Experienced with delivering exceptional customer service to enhance guest satisfaction. Utilizes effective communication and problem-solving skills to address and resolve guest concerns. Track record of fostering welcoming and efficient service environment.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
09.2024 - Current
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Investigated and resolved customer inquiries and complaints quickly.
Patient Care Assistant
UC Health Highlands Ranch
06.2024 - Current
- Assists patients with personal needs and activities of daily living, collects data, and ensures the patient has a safe, organized environment
- Recorded temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Patient Care Assistant
Scripps Memorial Hospital
09.2021 - 05.2024
- Supports the unit with a variety of patient logistics, clerical, equipment/supply, and charge reconciliation duties
- Assists patients with rehabilitation and ADLs
Certified Nurse Assistant
Victoria Post Acute Care
03.2021 - 09.2021
- Supported needs of multiple residents under long-term care.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
Guest Ambassador
San Diego Zoo Global
04.2019 - 10.2020
Education
BSN - Nursing
University of Colorado Anschutz
Aurora, Colorado05.2024
Pre-Nursing -
Barstow Community College
Barstow, California05.2023
Pre-Nursing -
San Diego Community College District
San Diego, California01.2023
Pre-Nursing -
California State University, Chico
Chico, California12.2021
Skills
- BLS certified
- EMR/EPIC experience
- Cash handling experience
- Issue Resolution
Awards
- Dean's List Spring 2022, 06/01/22, San Diego Community College District
- Dean's List Fall 2022, 01/01/22, California State University, Chico
- Dean's List Spring 2021, 06/01/21, California State University, Chico
Accomplishments
- Achieved a spot on the Deans List by maintaining above a 3.5 GPA from January 2021- January 2022
Timeline
Guest Advocate
Target
09.2024 - Current
Patient Care Assistant
UC Health Highlands Ranch
06.2024 - Current
Patient Care Assistant
Scripps Memorial Hospital
09.2021 - 05.2024
Certified Nurse Assistant
Victoria Post Acute Care
03.2021 - 09.2021
Guest Ambassador
San Diego Zoo Global
04.2019 - 10.2020
Pre-Nursing -
Barstow Community College
Pre-Nursing -
San Diego Community College District
BSN - Nursing
University of Colorado Anschutz
Pre-Nursing -
California State University, Chico
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