Rebecca Bolander
Everett,WA
Summary
Dedicated customer service representative with 19 years of experience. Skilled in resolving complaints, educating customers, and training team members. Committed to enhancing customer satisfaction through effective communication and active listening.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Trader Interactive
Everett, WA
01.2006 - 05.2025
- Handled customer inquiries by providing detailed information about product features and services.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Monitored customer feedback and identified trends to improve service quality.
- Educated customers on product usage, promoting effective utilization and satisfaction.
- Trained new team members on customer service protocols and best practices.
- Assisted customers with troubleshooting issues, providing step-by-step guidance.
- Engaged with customers proactively to anticipate needs and provide tailored support.
Education
Associate of Arts - Business Administration
Unitversity of Arizona Global Campus
Chandler, AZ05-2027
Skills
- Customer service
- Microsoft Office
- Time management
- Active listening
- Communication
- Organization and time management
- Troubleshooting
- Self-Directed
- Verbal communication
- Good Telephone Etiquette
Timeline
Customer Service Representative
Trader Interactive
01.2006 - 05.2025
Associate of Arts - Business Administration
Unitversity of Arizona Global Campus