Rebecca Bolden
Virginia Beach,Virginia
Summary
Dynamic and results-driven professional with extensive experience in operational planning and personnel supervision at the United States Navy. Proven track record in training coordination and conflict resolution, enhancing team performance and morale. Adept at equipment maintenance and fostering collaboration, consistently achieving mission objectives under pressure.
Innovative Petty Officer offering 6-year background supervising day-to-day activities of junior officers. Disciplined and respectful professional skillful in supporting units to achieve safe, secure environment and overseeing over 150 pieces of equipment and systems. Comfortable working in fast-paced environments and quickly adapting to constantly changing priorities.
Overview
8
8
years of professional experience
Work History
Petty Officer Second Class
United States Navy, Machinist Mate
05.2016 - 10.2022
- Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
- Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
- Enhanced team performance by providing thorough training and skill development to junior personnel.
- Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
- Consistently met operational goals through effective personnel management and efficient resource utilization.
- Ensured compliance with safety protocols, reducing the risk of accidents and maintaining a secure working environment.
- Evaluated team members'' performance regularly, identifying areas for improvement and implementing appropriate coaching strategies for growth.
- Supported diversified teams effectively by promoting inclusivity while addressing any conflicts that arose promptly.
- Facilitated interdepartmental communication by establishing clear channels for information sharing between units.
- Implemented targeted training programs tailored to individual learning needs, maximizing skillset improvement across the team.
- Streamlined operational processes for increased efficiency by identifying and implementing improvements in work procedures.
- Conducted regular maintenance on equipment, extending its lifespan and guaranteeing optimal performance during operations.
- Assisted in planning and executing mission objectives, contributing to overall mission success.
- Performed system diagnostics on critical equipment to preemptively identify potential issues before they impacted operations negatively.
- Maintained accurate inventory records and timely requisition of supplies, ensuring proper resource allocation for operations.
- Increased overall unit morale with proactive recognition of exceptional performance among team members.
- Managed complex projects under strict deadlines, ensuring timely completion without compromising quality or accuracy.
- Achieved top-tier inspection results by diligently adhering to established policies and guidelines throughout daily activities.
- Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions.
- Contributed to strategic planning efforts and assisted in the development of long-term goals for continued operational success.
- Mentored and supervised 30 personnel within the unit, providing positive guidance for professional and personal development.
- Handled administrative requirements, maintained records, and submitted operational reports.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Coordinated activities of subordinate personnel to support mission success.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Created contingency plans to address unexpected tactical scenarios.
- Monitored and assessed mission progress and provided updates to command.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Directed tactical operations in complex and challenging environments.
- Communicated with command centers to develop and execute tactical plans.
- Planned and coordinated tactical movements of personnel and equipment.
- Prepared and delivered investigative reports and briefings.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Directed safe and secure operations of over $4 million worth of government property, resulting in no loss of equipment or negative incidents.
Customer Service Representative
Aquia-garrisonville Animal Hospital
02.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Shift Manager
Arby's
10.2014 - 02.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Business Management
Western Governors University
Salt Lake City, UTSkills
- Operational planning
- Policy enforcement
- Training coordination
- Personnel supervision
- Training and mentoring
- Problem-solving
- Time management
- Military operations
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Excellent communication
- Reliability
- Leadership development
- Tactical operations
- Conflict resolution
- First aid and buddy care
- Repair skills
- Professionalism
- Mechanical expertise
- Adaptability
- Crisis management
- Equipment maintenance
- Operations monitoring
- Equipment preventive maintenance
- Troop training
- Maintenance supervision
- Professional demeanor
Timeline
Petty Officer Second Class
United States Navy, Machinist Mate
05.2016 - 10.2022
Customer Service Representative
Aquia-garrisonville Animal Hospital
02.2015 - 03.2016
Shift Manager
Arby's
10.2014 - 02.2015
Business Management
Western Governors University