Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Boone

Ft. Worth,TX

Summary

Administrative Support Specialist Dedicated and highly-skilled Administrative Support Specialist with varied industry experience of more than 20 years. Proven customer service skills; ability to interact with clients in a positive manner. Knowledge of office management. Proficiency in MS Office Suite including Word, Excel and PowerPoint. Team leadership and collaboration skills. Ability to prioritize and multitask to accomplish goals. Excellent communication and interpersonal skills. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

19
19
years of professional experience

Work History

Cashier

Wal Mart No. 2546
11.2023 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.

House Cleaner

Self Employed
04.2019 - 11.2023
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

CITY OF FORT WORTH
12.2018 - 04.2019
  • Work 40 hours per week
  • Vita Site Coordinators
  • Vita Site Coordinators provide daily guidance to volunteers on work flow, problem solving, and task completion and including customer service to ensure clients are being served efficiently
  • Key Accomplishment:
  • Understanding and Implementing IRS Quality Site Requirements at assigned site
  • Completing reports as required by the Vita Program Manager
  • Validate All Certification training levels for all volunteers.

Administration Assistant

SBA
09.2017 - 02.2018
  • Worked 40+hours per week
  • Grade GS7
  • Member of the Disaster Reserve Team trained to respond to disaster emergencies within 48 hours or less
  • Primary work is performed in the Processing and Disbursement Center and involves supporting the administrative functions involved in processing disaster loan application packages, correspondence and application tracking
  • Key Accomplishments:
  • Train and assign the work of subordinates to ensure timely processing of loan applications
  • Prepare work schedules of other support staff
  • Interact with the public via telephone and in writing to provide general information to inquirers
  • Using complex telephone system and voice mail
  • Coordinate general office operations, e.g
  • Supply ordering and inventory, route and trail documents, shipping and receiving, etc
  • Input data into agency system, apply and interpret procedures, guideline and instructions for computer records
  • Balance books daily, make deposits and work closely with the disbursement team
  • Multiple tasks and accomplished work based on priority
  • Work with sensitive applicant information, validate information received and updating systems
  • Review documents for accuracy, completion and errors, interpret federal tax returns
  • Check applications for any documents missing, or missing loan information
  • Modify spreadsheet and tracking system, use Adobe Acrobat to view, create, manipulate, print and manage files
  • Create spreadsheets, determining the data categories to be established, setting up detailed functional procedures needed to enter and retrieve data in format needed
  • Create electronic loan files, archive and modify in an automated processing system
  • Work, input and research information in multiple computer programs requiring different approaches and methods to accomplish tasks
  • Answer questions for customer requesting for disaster information
  • Participate in a team effort resulting in successful completion
  • Use high speed scanners to scan documents, and copy machines, shredders, also printer, perform routine maintenance on equipment
  • Use of different mail room equipment, scales, meters, sealers, date stamps and automated letter folding machines, prepare outgoing mail and package for shipping.

Administration Assistant

SBA
02.2005 - 07.2014

Education

Diploma -

Dunbar High School
Fort Worth, TX
1983

Skills

  • Client Relations
  • Office Operations
  • Customer Service
  • Communications
  • Smart Phone Technology
  • Database Entry
  • Cash Register Operation
  • Cash Handling

Timeline

Cashier

Wal Mart No. 2546
11.2023 - Current

House Cleaner

Self Employed
04.2019 - 11.2023

CITY OF FORT WORTH
12.2018 - 04.2019

Administration Assistant

SBA
09.2017 - 02.2018

Administration Assistant

SBA
02.2005 - 07.2014

Diploma -

Dunbar High School

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Rebecca Boone