Rebecca Bradley
Lewes,DE
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Talented with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Creative and proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Attentive offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive engagement.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
HomeGoods
Lewes, DE
12.2024 - Current
- Directed daily store operations and staff scheduling for retail location
- Trained associates on customer service, cash handling, and store procedures
- Monitored inventory levels and coordinated replenishment with suppliers
- Opened and closed store, securing cash, keys, and sales records
- Resolved customer concerns and handled service issues at front counter
- Merchandised sales floor and maintained brand standards throughout store
- Coached team members on policies, safety, and task expectations
- Reviewed sales reports to adjust staffing, displays, and daily priorities for optimal store performance
- Trained and supervised new employees to ensure effective onboarding.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Developed weekly work schedules to maintain optimal staffing levels and meet customer demand.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established tactics and strategies to enhance operational performance and achieve sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Bartender
Irish Eye's
03.2017 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols to ensure service quality.
- Contributed to increased overall revenue by upselling premium liquors and promoting daily specials.
- Supported special events through attentive service, adapting quickly to varying needs of guests and staff
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties, ensuring accurate accounting and reconciliation at the end of each shift to maintain financial integrity.
Catering Coordinator
Jansen's Market
04.2024 - 09.2024
- Collaborated with sales teams to secure new contracts and expand the company's clientele base.
- Monitored and controlled banquet and events budgets to maximize revenue, minimize expenses, and ensure quality guest service.
- Addressed customer needs and concerns through incoming phone calls, promoting retention and satisfaction.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Maintained meticulous records of all events, including client feedback, to inform future improvements.
- Monitored employee performance, providing constructive feedback for continuous improvement.
Education
High School Diploma -
Alexis I DuPont
Greenville, DESkills
Retail operations
Inventory control
Staff scheduling
Cash reconciliation
POS System Operation
Loss prevention
Store administration
Sales strategy
Employee training
- Pricing strategy
- Customer service
- Guest service
- Customer engagement
- Customer relations
- Customer Relationship Building
- Suggestive Selling
- Operations management management
- Store organization
- Store operations
- Department oversight
- Workforce management
- Staff supervision
- Employee training
- Employee coaching
- Mentoring
- Verbal communication
- Problem solving
- Stress Tolerance
- Professional Attitude
- Time management
- Schedule coordination
- Operations
- Cash auditing
- POS operations
- Retail merchandising
- Team leadership
- Customer service
- Time management
- Store operations
- Sales optimization
- Time management
References
Maggie Myers, Bartender, Irish Eye's
302-500-3862
Tracey LeDoux, Bebe Healthcare
302-308-1850
Linda Mele, Seventh Heaven LLC
302-229-1306
Personal Information
Title: Bartender / Restaurant Manager /Catering Coordinator
Timeline
Assistant Store Manager
HomeGoods
12.2024 - Current
Catering Coordinator
Jansen's Market
04.2024 - 09.2024
Bartender
Irish Eye's
03.2017 - Current
High School Diploma -
Alexis I DuPont