Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Rebecca Brown

Telecommunications
Leonard,TX

Summary

Self motivated telecommunications technician with 20 years adapting and changing with new technologies. Extensive provisioning experience. Project managed circuit orders for high-profile customers; such as Transamerica, Bank of America, Charles Schwab, and Chase.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Parent Caregiver

Wanda Brown (mother)
Garland, Texas
11.2007 - 04.2014
  • Managed healthcare dealing directly with healthcare professionals.
  • Coordinated daily activities including chemo therapy, physical therapy, doctor appointments, home healthcare
  • Advocated for mother in all areas of care
  • Researched available healthcare aids and tools, transportation options, proper nutrition options, treatment facilities
  • Managed maintenance of house and cars
  • Improved operations through consistent hard work and dedication
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships

Communications Technician

AT&T, Inc
Pleasanton, California
08.1996 - 02.2009
  • Project managed installation of customer circuit orders driving all involved to complete their portion in timely and efficient manner.
  • Installed, maintained, troubleshot, and repaired telecommunications equipment.
  • Used computerized system to access test points to run tests confirming integrity of circuit and to isolate any possible problems.
  • Utilized ticketing system to initiate remote technical assistance in clearing trouble escalating when necessary.
  • Advocated for customer with other entities so as to give best possible customer service.
  • Documented all communications and activity on circuit in detail and in clearly understandable language.
  • Brought call completion rate in 2 central offices up from 85% to 98%.
  • Cleared long-standing problems in central offices and customer premises remotely.
  • Reviewed, interpreted and corrected facility orders, network design orders and circuit layout orders.

Education

AA - Mathematics And Science

Eastfield College
Mesquite, TX
1994

Skills

  • Troubleshooting systems
  • Configuring equipment
  • Documenting activities
  • Multitasking Abilities
  • Written and Oral Communication
  • Attention to Detail
  • Decision-Making
  • Maintenance and Repair
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Self-Motivated
  • Planning and Coordination

Timeline

Parent Caregiver

Wanda Brown (mother)
11.2007 - 04.2014

Communications Technician

AT&T, Inc
08.1996 - 02.2009

AA - Mathematics And Science

Eastfield College

Certification

  • CNP - Certified Notary Public

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