Rebecca Brown
Robertsville,MO
Overview
14
14
years of professional experience
Work History
Business Operations Manager
Fricks Quality Meat
Washington, MO
08.2020 - Current
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Ensured compliance with industry regulations by developing robust policiesprocedures.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Fostered a positive work environment that supported employee engagement and retention.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Set up and run machinery, assist in changeovers on multiple lines.
- Assist maintenance department by troubleshooting and preventive maintenance practices.
Op 4 Filler Operator
Aerofil Technology Inc.
Sullivan, MO
06.2015 - 08.2020
- Streamlined filling operations by maintaining clean, organized, and safe workspaces in accordance with industry standards.
- Utilized strong technical acumen when working with automated filler equipment, skillfully making adjustments as necessary to ensure optimal output levels and product quality.
- Exceeded production targets consistently through diligent attention to filler machine performance optimization strategies.
- Achieved consistent product output by collaborating with team members on optimal line speeds and filler adjustments.
- Actively participated in regular safety meetings, contributing to the development of a safe and healthy work environment for all team members.
- Maintained accurate records of production metrics, such as fill weights, line speeds, and container counts for data analysis purposes.
- Contributed to a reduction in downtime by promptly identifying and reporting equipment malfunctions to maintenance personnel.
- Boosted production throughput by coordinating smooth transition between product changeovers while minimizing downtime.
- Increased filler machine uptime through the timely troubleshooting of mechanical issues and performing routine maintenance tasks.
- Played an integral role in continuous improvement efforts aimed at increasing overall operational efficiency within the filling department.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or situations that arose during daily operations.
- Assisted in inventory management by tracking raw materials usage during the filling process, ensuring adequate supplies for continued operation.
- Established positive working relationships with colleagues across various departments, fostering effective communication channels that supported efficient workflow processes.
- Upheld company sustainability goals by following established protocols for recycling waste materials generated during the filling process.
- Aided in employee training initiatives by sharing knowledge of filler equipment operations with new hires, fostering a skilled workforce.
- Collaborated with quality assurance teams to implement corrective actions based on inspection findings, resulting in improved overall product quality.
- Showcased adaptability in adjusting to changes in production schedules, effectively managing workload fluctuations while maintaining high-performance standards.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
Inventory Specialist
Walmart
Sullivan, MO
03.2013 - 08.2015
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Cell Phone Sales Representative
Walmart
Sullivan, MO
06.2010 - 06.2013
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Psychology
Argosy Online University
Phoenix, AZDiploma -
Sullivan Sr. High School
Sullivan, MO05.1994
Skills
- Project Management
- Operations Management
- Microsoft Office proficient
- Budgeting and forecasting
- Staff Management
- Excellent oral and written communication
- Logistics Management
- Decision-making capabilities
- Onboarding and training
- New Hire Training
- Motivational Leadership
- Conflict Mediation
- Professional rapport
- Employee Motivation
- Employee reviews
- Quality Assurance
- Delegation
- Inventory Tracking and Management
Timeline
Business Operations Manager
Fricks Quality Meat
08.2020 - Current
Op 4 Filler Operator
Aerofil Technology Inc.
06.2015 - 08.2020
Inventory Specialist
Walmart
03.2013 - 08.2015
Cell Phone Sales Representative
Walmart
06.2010 - 06.2013
Psychology
Argosy Online University
Diploma -
Sullivan Sr. High School