Rebecca Bustos
Blythe,CA
Summary
Highly motivated and dedicated professional with a strong desire to contribute to team success. Known for hard work, attention to detail, and excellent organizational skills. Clear understanding of management, data entry, scheduling, and customer service. Eager to learn, grow, and excel in any role. Consistently met company goals by utilizing consistentcy and organized practices. Thrives under pressure and able to adapt to new situations and challenges to enhance company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager / Leasing Agent / Community Manager
Westland Real Estate Group
08.2023 - 02.2024
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Distributed and followed up on tenant renewal notices
- Toured property with prospective tenants and provided wealth of information regarding its key features
- Participated in property inspections to prepare for move-ins and move-outs
- Recruited new residents through website advertising and marketing
- Greeted clients, showed homes, and prepared leases
- Verified tenant incomes and other information before accepting lease applications
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Worked with maintenance staff to complete timely repairs and enhancements
- Handled all documents for leases and effectively scheduled appointments, showings, move-ins and move-outs and lease signings
- Evaluated property conditions and recommended improvements
- Created, maintained and updated filing systems for paper and electronic documents
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Handled Eviction paperwork process
- Followed up on delinquent tenants and coordinated collection procedures
- Communicated effectively with owners, residents, and on-site associates
- Reviewed resumes and application materials to understand background and experience of each candidate.
- Conducted interviews to assess eligibility for applicants and new employees.
- Handled all phone and in person interviews for potential new hires
- Completed data entry tasks with accuracy and efficiency.
Builder Customer Service Representative/Schedule Coordinator/Administrative Assistant
Home Team Pest Defense
04.2018 - 05.2020
- Entered customer interaction details in Pest Pac to track requests, document problems and record solutions offered
- Answered customer telephone calls promptly to avoid on-hold wait times
- Set up appointments with customers and builders/superintendent
- Developed strong working relationships with superintendents and Builder team through effective scheduling and communication skills
- Maintained accurate invoices and lien releases to builders for billing
- Utilize Microsoft Excel, word, office, etc
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Verified accuracy and validity of data entered in databases
- Maintained accurate records of customer payments
- Entered client information into databases quickly and with minimal errors
- Processed transactions, including checks, cash and credit purchases or refunds
- Spoke with multiple superintendents daily to schedule every new home being built to get an install
- Time management Is very important when scheduling all homes must have an install within the deadline
- E-mail technicians schedule for next days of work
- Courtesy email/call daily to make sure jobsite is going well for technicians
- Email superintendents and customers daily
- Keep track of all paperwork needed for jobsites
- Created legal reports for homes
- Assisted with Billing and payroll
- Handled account payments and provided information regarding outstanding balances
- Managed invoicing and payment processing operations
- Updated account information to maintain customer and vendor records
- Trained new hire office managers/customer service representatives
- Participated in weekly conference calls with management to discuss department updates and strategies
Payroll/ Data Entry /Administrative Assistant
American Insulation Southern California Gas
02.2017 - 12.2017
- Company Overview: Contractor
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Offered departmental administrative support
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Managed and processed payroll
- Oversaw day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance
- Email/call contractors to confirm jobs for installers
- Located and corrected data entry errors and reported to management
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Send out mail/legal reports
- Input data entry for So Cal gas assistance program and Edison utilities to ensure customer qualifications
- Prepare new hire paperwork
- Contractor
Legal Assistant/Receptionist
Family Law Assisted Legal Center
03.2013 - 01.2017
- Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information
- Handled office scheduling and made notes for deadlines, motions and other important dates
- Answered telephone and coordinated meetings and conferences
- Received and routed business correspondence to correct departments and staff members
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing and filing documents
- Routed incoming mail and messages to relevant personnel without delay
- Completed data entry tasks with accuracy and efficiency.
Education
Associates of Arts Degree - Paralegal studies (ABA Approved)
Fremont College
Cerritos, CA12-2025
High School Diploma -
Abraham Lincoln High School
Riverside, CA06.2009
Skills
- Communication
- Professionalism
- Dependable
- Organized
- Great note taker
- Self-Motivated
- Customer Service
- Property/office Management
Certification
Typing Certificate, 43 wpm, 100% accuracy
Timeline
Office Manager / Leasing Agent / Community Manager
Westland Real Estate Group
08.2023 - 02.2024
Builder Customer Service Representative/Schedule Coordinator/Administrative Assistant
Home Team Pest Defense
04.2018 - 05.2020
Payroll/ Data Entry /Administrative Assistant
American Insulation Southern California Gas
02.2017 - 12.2017
Legal Assistant/Receptionist
Family Law Assisted Legal Center
03.2013 - 01.2017
High School Diploma -
Abraham Lincoln High School
Typing Certificate, 43 wpm, 100% accuracy
Associates of Arts Degree - Paralegal studies (ABA Approved)
Fremont College
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