Summary
Overview
Work History
Education
Skills
Timeline
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Caden Sutherland

South Jordan,UT

Summary

Proven Solutions Consultant with a track record of designing and implementing customized solutions for UKG clients, enhancing customer satisfaction and retention. Expert in Software Implementation and excelling in Customer Relationship Management, I've significantly contributed to project success through creative solutions and effective communication, ensuring client needs are met and exceeded. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Solutions Consultant II

UKG
03.2021 - 07.2024
  • Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
  • Designed post-sale training curricula to educate customers on use and maintenance of Benefits Administration products.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Implemented new benefit programs, including wellness initiatives, resulting in increased employee engagement and overall wellbeing.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Account Manager

PlanSource
03.2020 - 12.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Coordinated open enrollment periods for multiple accounts simultaneously, ensuring smooth transitions between plan years.


Client Support Specialist

PlanSource
08.2019 - 03.2020
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
  • Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Interacted with team members across departments to research and resolve customer issues.

Education

Associate of Science -

Salt Lake Community College
Salt Lake City, UT
05.2017

Skills

  • Software Implementation
  • Customer Needs Assessment
  • Customer Relationship Management (CRM)
  • Creative solutions
  • Data Entry
  • Product Knowledge
  • Quality Assurance
  • Project Management
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Effective Communication

Timeline

Solutions Consultant II

UKG
03.2021 - 07.2024

Account Manager

PlanSource
03.2020 - 12.2020

Client Support Specialist

PlanSource
08.2019 - 03.2020

Associate of Science -

Salt Lake Community College

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Caden Sutherland