Rebecca Byrum
Charleston,SC
Summary
Hardworking Reservations Agent promoting years of expertise successfully handling tasks in fast-paced departments. A pleasant individual with experience promoting hotel amenities to guests and prioritizing tasks. A focused employee known for being an active contributor to great organizations.
Overview
6
6
years of professional experience
Work History
Reservations Agent
Kiawah Island Golf Resort
07.2021 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled reservations and answered questions from interested patrons for over 400 properties.
Operations Aide
Charleston County Parks And Recreation
08.2017 - 12.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in organizing and overseeing assignments to drive operational excellence during especially busy time periods.
- Developed detailed plans based on broad guidance and direction.
- Money and employee management over 5+ food operations and 3+ retail locations during the Holiday Festival of Lights at James Island County Park.
Professional Cleaner
MaidPro
10.2018 - 11.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Bachelor of Science - Anthropology
College of Charleston
Charleston, SC07.2021
High School Diploma -
James Island Charter High School
Charleston, SC05.2017
Skills
- Customer Accounts Management
- Amenities Knowledge
- Time Management
- Microsoft Word
- Telephone Reception
- Microsoft Excel
- Phone Inquiries
- Reservation Coordination
- Data Input Software
- Travel Knowledge
- Complex Problem-Solving
- Itinerary Planning
Timeline
Reservations Agent
Kiawah Island Golf Resort
07.2021 - Current
Professional Cleaner
MaidPro
10.2018 - 11.2019
Operations Aide
Charleston County Parks And Recreation
08.2017 - 12.2021
Bachelor of Science - Anthropology
College of Charleston
High School Diploma -
James Island Charter High School
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