Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Castillo

Nampa,ID

Summary

Dynamic professional with a proven track record at Tandem Diabetes Care Inc., excelling in customer relations and expert problem-solving. Championed software adoption that enhanced workflow efficiency and improved customer satisfaction. Skilled in documentation management and analytical thinking, adept at collaborating across teams to achieve project goals effectively.

Overview

8
8
years of professional experience

Work History

Specialist I

Tandem Diabetes Care Inc.
04.2021 - 07.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and correctly.
  • Ability to work and collaborate in a team setting as well as work efficiently independently.
  • Utilize efficiency using Outlook,Microsoft Teams and Excel
  • Kept up to date with regular training and learn new product(s).
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
  • Gathered, organized and input information into digital database.

Associate I

Tandem Diabetes Care Inc.
04.2021 - 12.2021
  • Submit and drafting for Specialists to help work smoothly and meet due dates.
  • Ability to work independently and remotely as well as be able to collaborate in a team setting.
  • Utilize effeciency using Outlook,Microsoft Teams and Excel
  • Improved team collaboration by initiating regular coordination meetings.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Medical Biller

FMS/St Luke's Health System
03.2020 - 04.2021
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Medical billing and collection
  • Take inbound and made outbound calls fro patients to collect payment or ensure payment plans.
  • Handled stressful situations.
  • Medical Receivables and medical terminology knowledge.


Customer Service Biller

Strategic Staffing/ Trinity
12.2019 - 03.2020
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Medical Receivables knowledge with Insurance and working with ChartMaxx.
  • Using medical terminology and answering patient's questions.
  • Strong HIPAA knowledge and medical terminology.
  • Heavy printing and mailing on various Office printers and equipment.
  • Took some phone calls inbound as well as outbound from Insurance,hospital staff and patients'.

Tech Tier 2 Support

Conduent/Continuum
05.2017 - 12.2019
  • Described solutions to customers over the phone to assist in problem resolution.
  • Explained technical information in clear terms to non-technical individuals and help them understand to best suit their needs.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Ability to multi-task with various system while speaking on the phone with customers and maintain call control.
  • Troubleshoot with customer on various cell phones and products.

Education

No Degree - Minored In Business

Boise State University
Boise, ID

Graduate Certificate - Certificate Of Administrative Medical Assistant

Milan Institute
Nampa, ID
12-2011

Core

Nampa High School
Nampa, ID
06-1993

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Specialist I

Tandem Diabetes Care Inc.
04.2021 - 07.2025

Associate I

Tandem Diabetes Care Inc.
04.2021 - 12.2021

Medical Biller

FMS/St Luke's Health System
03.2020 - 04.2021

Customer Service Biller

Strategic Staffing/ Trinity
12.2019 - 03.2020

Tech Tier 2 Support

Conduent/Continuum
05.2017 - 12.2019

No Degree - Minored In Business

Boise State University

Graduate Certificate - Certificate Of Administrative Medical Assistant

Milan Institute

Core

Nampa High School

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