Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebecca Castro

Patterson

Summary

Dynamic professional with experience at JPMorgan Chase, excelling in customer service and financial planning. Proven ability to strengthen client relationships and resolve complex issues. Skilled in investment strategies and analytical thinking, delivering exceptional results while maintaining compliance and organization. Committed to fostering positive client experiences and achieving high-quality outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase
10.2017 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

Photographer Freelancer

RERC Creative
07.2016 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
  • Conducted market research to stay ahead of photography trends, integrating new styles into shoots to keep offerings fresh.

Filer/ Office Help (seasonal/ on Call)

Corporate Building Services
06.2016 - 07.2017
  • Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Ensured compliance with industry regulations by maintaining accurate documentation for audits and inspections.
  • Maintained physical and computer-based filing systems.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
05-2027

Bachelor of Arts - Film And Video Production

Brooklyn College
Brooklyn, NY
05-2026

Certification in Television Production - TV Production & Broadcasting

BOCES
Yorktown Heights, NY
06-2016

Skills

  • Investment strategies
  • Portfolio management
  • Loan processing
  • Financial planning
  • Customer service
  • Analytical thinking
  • Creative thinking
  • Analyzing data
  • Project management

Certification

  • SIE, JPM Chase - May 2024


Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Portuguese
Elementary

Timeline

Associate Banker

JPMorgan Chase
10.2017 - Current

Photographer Freelancer

RERC Creative
07.2016 - Current

Filer/ Office Help (seasonal/ on Call)

Corporate Building Services
06.2016 - 07.2017

Bachelor of Science - Computer Science

Southern New Hampshire University

Bachelor of Arts - Film And Video Production

Brooklyn College

Certification in Television Production - TV Production & Broadcasting

BOCES

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