Rebecca Cater
Florence,MS
Summary
Dynamic Store and Operations Manager with a proven track record at Home Depot, excelling in customer service and team development. Enhanced inventory accuracy and streamlined operations, resulting in significant cost reductions. Skilled in problem-solving and fostering professional growth, driving exceptional service delivery and operational efficiency. Inspired associates to engage in safety resulting in year over year accident free. Encouraged development which resulted in high scores in leader behaviors and associates' morale.
Overview
25
25
years of professional experience
Work History
Store Manager
Home Depot
Brandon, MS
09.2016 - Current
- Directed daily store operations to enhance customer service and ensure product availability.
- Facilitated training and mentorship for staff on sales techniques and product knowledge.
- Executed inventory management strategies to enhance stock accuracy and minimize discrepancies. Reducing Shrink by 28bps.
- Managed 140+ team members including Human Resource needs, hiring, on boarding, coaching and accountability on a daily basis.
Operations Manager
Home Depot
Brandon, MS
04.2001 - 09.2016
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented new operational procedures resulting in improved team efficiency and workflow consistency.
- Led cross-functional teams to optimize supply chain logistics and reduce operational costs.
- Developed training programs for staff, fostering professional growth and enhancing service delivery standards.
Education
High School Diploma - DECA-Gold
Mclaurin High School
Florence, MSBuisness Classes
Hinds Community College
Raymond, Mississippi, MSSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team development and direction
Timeline
Store Manager
Home Depot
09.2016 - Current
Operations Manager
Home Depot
04.2001 - 09.2016
Buisness Classes
Hinds Community College
High School Diploma - DECA-Gold
Mclaurin High School