Summary
Overview
Work History
Skills
Timeline
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Rebecca Chavez

Pinole,CA

Summary

Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. I have a combined 19 years in medical and dental administration and management; I have succeeded as a strong, successful leader. After reading your job listing, I recognized that my extensive experience has made me an excellent fit for the position. I have strong customer service skills, I am an efficient scheduler, and I have lots of experience with insurance claims, and auth verifications. I have been working in a dental imaging lab for the past almost 10 years. As I managed a number of different tasks in these positions, I developed strong multi-tasking strategies, which helped me navigate an extensive and diverse workload within bustling deadline-driven work environments. As you'll see on my enclosed resume, I have the professional experience, and track record for which you are searching. In addition, I am motivated, loyal and enthusiastic, and would appreciate the opportunity to contribute to your firm's success.

Overview

21
21
years of professional experience

Work History

Patient Care Coordinator

C Dental X-Ray
01.2014 - Current
  • Highly qualified and results-driven Patient Care Coordinator with 9 plus years experience in a busy dental imaging lab
  • Leverages finely-honed interpersonal and time management skills to successfully streamline workflow productivity, achieving goals and objectives
  • Energetic and goal oriented with a genuine passion for providing quality customer service.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and staff.
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Accomplished multiple tasks within established timeframes.

Practice Manager

Terri R. Dunn, M.D.
01.2006 - 01.2014
  • Assumed full responsibility for scheduling, event planning, inventory control, answering multiple phone line system, coordinating meetings, insurance verification\authorizations for HMO'S\PPO's, opening\closing procedures, ordering products\supplies, hiring, training, payroll
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Oversaw accounting, budgeting, and financial reporting.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Branch Manager

ACA Financial
01.2003 - 01.2005
  • Responsible for maintaining quarterly budget, answering phones, banking, filing, payroll, scheduling, inventory control, ordering supplies, collections

Skills

  • MS Word
  • PowerPoint
  • Excel
  • Outlook
  • 10 Key Typing
  • Image Scanners
  • Multiple Phone System
  • Facsimile
  • Copiers & Internet Explorer
  • Adobe Photoshop
  • Portable Document Format
  • HIPAA Compliance
  • Claims Processing
  • Inventory Management
  • Filing and Recordkeeping
  • Articulate Communication
  • Appointment Scheduling
  • Insurance Verification
  • Organizational Standards
  • Patient Flow Management
  • Patient Education
  • Payment Collection
  • Patient Care Coordination
  • Administrative Supervision
  • Office Administration
  • Patient Relations
  • Medical Data Collection
  • Insurance Practices
  • Healthcare Operations
  • Critical Thinking Skills
  • Medical Terminology
  • Scheduling
  • Quality Assurance
  • Attention to Detail
  • Customer Service
  • Patient Registration
  • Patient Outreach and Follow-Up
  • Creative Problem-Solving
  • Verbal and Written Communication
  • Problem Solving
  • Ethical Conduct
  • Team Collaboration
  • Electronic Health Records
  • Time Management
  • Computer Proficiency
  • Caring and Empathetic
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Patient Needs Assessment and Referral
  • Registration and Scheduling
  • Quality Standards and Protocols

Timeline

Patient Care Coordinator

C Dental X-Ray
01.2014 - Current

Practice Manager

Terri R. Dunn, M.D.
01.2006 - 01.2014

Branch Manager

ACA Financial
01.2003 - 01.2005

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Rebecca Chavez