Rebecca Chavez
Jacksonville,NC
Summary
Dynamic professional with a rich background in roles ranging from Care Coordinator at Veteran Services of the Carolinas to Security Forces Patrolman with the U.S. Air Force. Excelled in crisis management and interpersonal communication, enhancing client-provider collaborations and community security. Proven expertise in project coordination and risk management, significantly improving operational efficiency and team productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Coordinator
Veteran Services of the Carolinas
Jacksonville, NC
09.2024 - Current
- Execute detailed evaluations of clients' biopsychosocial profiles through both personal and telephonic interactions.
- Directed identified needs towards suitable network providers after evaluating criteria and location.
- Cultivates positive interactions with diverse network providers.
- Maintained comprehensive documentation adhering to internal policies.
- Collected input from clients and providers to promote successful collaboration.
- Educated clients on available resources and services within their communities.
Agent/Customer Service
Results Company
Jacksonville, US
08.2020 - 11.2020
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Actively participated in developing strategies for improving customer relations.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Created detailed reports summarizing key performance indicators for management review.
Security Forces Patrolman
U.S. Air Force
07.2016 - 07.2020
- Managed access control points, verifying identification and granting access to authorized individuals.
- Participated in community policing efforts, building strong relationships with the local population to enhance security.
- Prepared detailed reports documenting security incidents, investigations, and arrests made.
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
- Provided first response to emergency situations, administering first aid and coordinating with emergency services.
- Prepared incident and complaint reports, desk blotters, and other related local correspondence.
- Defused hostile situations involving threats to concerned individuals, self, or others.
Crew Trainer
McDonald's
Peoria, US
04.2014 - 05.2016
- Facilitated conflict resolution exercises to promote a positive work environment.
- Implemented updates in training programs to align with company standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Education
Bachelor's degree - Social And Criminal Justice
Ashford University
Jacksonville, NC11.2021
High school or equivalent -
Limestone Community High School
Peoria, IL05.2016
Skills
- Interpersonal Communication Skills
- Office Administration Expertise
- Project Coordination
- Organized Time Allocation
- Training Facilitation
- Professional Correspondence Skills
- Monetary Transactions
- Management Experience
- Risk Management Proficiency
- Criminal Justice Expertise
- Crisis Communication Management
- Crisis intervention
- Interdepartmental collaboration
- Case management
- Conflict resolution
- Resource allocation
Certification
- CPR/First Aid Certified, 01/01/2018.
- Gold Leadership Course, 09/01/19.
- Motivational Interviewing, 01/30/25.
Timeline
Care Coordinator
Veteran Services of the Carolinas
09.2024 - Current
Agent/Customer Service
Results Company
08.2020 - 11.2020
Security Forces Patrolman
U.S. Air Force
07.2016 - 07.2020
Crew Trainer
McDonald's
04.2014 - 05.2016
Bachelor's degree - Social And Criminal Justice
Ashford University
High school or equivalent -
Limestone Community High School
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