Rebecca Christbaum
New Berlin
Summary
Became a patients direct contact after their sinus CT through the time that their clinical journey with ADVENT has been completed. Relay all pertinent information regarding recommended procedures and insurance coverage to patients prior to their procedure. Communicate with the surgeon, medical providers, insurance authorization team, and patient to ensure a smooth transition for the patient through their journey with the company. Became one of two Care Coordinator training liaisons to help onboard new hires and set them up for success in their new role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
ADVENT
03.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Trained and mentored several new personnel hired to fulfill Care Coordinator roles.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Chiropractic Assistant/Receptionist
Chiropractic Complete
07.2021 - Current
- Process new patient appointment requests, verify insurance eligibility, greet and schedule patients, handle patient flow, process payments, collect on past-due accounts
Certified Veterinary Technician
Brook-Falls Veterinary Hospital And Exotic Care Inc
05.2020 - 05.2021
- Supported veterinarians, managed medical intervention and therapy for animals, processed new patients, assisted veterinarian with treatments and operations
Veterinary Assistant
Advanced Animal Hospital
05.2019 - 03.2020
- Triage, answer animal health questions, assist with diagnostic imaging, clean and disinfect exam areas
Bakery Associate/Cashier Assistant
Pick N Save
03.2017 - 04.2019
- Answer customer questions, assist with purchases, promote customer loyalty
Sales Associate
Deb Shops
09.2014 - 04.2016
- Assist customers, locate products, provide friendly service
Education
Associate of Science - Veterinary Sciences
Gateway Technical College
Elkhorn, WI05.2020
High School Diploma -
EAchieve Academy
Waukesha, WI05.2016
Skills
- Documentation
- Organizational Skills
- Patient Education
- Medical Scheduling
- Multi-line Phone Systems
- Medical Terminology
- Medical Records
- Phone Etiquette
- Computer Operation
- Anatomy Knowledge
- Customer service
- Office experience
Certification
Veterinary Technician Certification
Timeline
Care Coordinator
ADVENT
03.2023 - Current
Chiropractic Assistant/Receptionist
Chiropractic Complete
07.2021 - Current
Certified Veterinary Technician
Brook-Falls Veterinary Hospital And Exotic Care Inc
05.2020 - 05.2021
Veterinary Assistant
Advanced Animal Hospital
05.2019 - 03.2020
Bakery Associate/Cashier Assistant
Pick N Save
03.2017 - 04.2019
Sales Associate
Deb Shops
09.2014 - 04.2016
Associate of Science - Veterinary Sciences
Gateway Technical College
High School Diploma -
EAchieve Academy
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