Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Manager
Check Into Cash
Sequim, WA
03.2006 - 09.2008
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT
06-2024
Associate of Applied Science - General And Pre Radiology
Peninsula College
Port Angeles, WA
06.2006
Professional profile
Dedicated, resourceful and goal-driven professional educator with a solid commitment to the social and academic growth and development of every child
Certification
Bachelor of Arts Elementary Education - Western Governors University 2024
Student Teaching
Teacher of Record - 5th Grade Sagle Elementary
Timeline
Long Term Substitute
LPOSD
09.2023 - Current
Paraprofessional
LPOSD
09.2018 - 06.2020
Customer Service Representative
Regence BlueShield
10.2008 - 05.2014
Manager
Check Into Cash
03.2006 - 09.2008
Bachelor of Arts - Elementary Education
Western Governors University
Associate of Applied Science - General And Pre Radiology