Rebecca Collins
Fayetteville,TN
Summary
Customer service professional with proven multitasking in high-volume environments. Strong time management skills to meet service goals and deadlines. Focus on delivering consistent, positive customer experiences.
Overview
20
20
years of professional experience
Work History
HUMAN RESOURCE LEAD
BELK
Huntsville, AL
07.2024 - Current
- Filled open roles by posting openings, sourcing candidates, reviewing applications, scheduling interviews, starting background checks, and completing hiring steps while supporting positive candidate experience through clear communication.
- Helped new hires understand role expectations, company policies, benefits, and communication platforms.
- Supported store retention and engagement efforts, promoted ongoing learning, and built positive store culture through team recognition and celebration of achievements.
- Maintained associate data across company systems and personnel files to keep records current for compliance, staffing, benefits, scheduling, payroll, and reporting.
- Prepared detailed reports tracking event planning milestones, budgets, and schedules.
- Handled logistics, coordinated scheduling, and managed vendor communication to support smooth venue operations.
- Advised staff on HR policies, procedures, and workplace concerns.
MANAGER
IMAGES
Fayetteville, TN
06.2006 - Current
- Managed database systems for efficient data organization, processing sales tasks and generating reports.
- Oversaw cash accounts by collecting deposits, paying bills and invoices, tracking collections and disbursements, and ensuring account balance.
- Monitored inventory to support efficient stock management and stock levels, request new stock, ticket items, and arrange merchandise to support sales.
- Coached and mentored team members, enhancing job performance and fostering professional development.
- Support marketing efforts through social media channels such as Facebook, Twitter, Instagram, Snapchat, and Google.
- Update and maintain internal and external company websites.
- Monitor security risks and theft, and apply proper prevention and response procedures.
- Assist customers with order placement and account information.
FASHION MERCHANDISER
BELK
Huntsville, AL
09.2023 - 07.2024
- Created attractive displays for newly stocked merchandise, facilitating effective customer browsing.
- Maintained Belk fashion floor sets and visual merchandising presentations.
- Displayed seasonal signage strategically to attract customer attention and drive sales. and markdown tags throughout Belk departments.
- Collaborated with Belk sales associates and managers on strategic product placement to optimize sales.
- Maintained brand standards across Belk clothing and accessory displays.
- Resolved customer concerns with creative solutions, enhancing overall shopping experience.
HOSPITALITY LEAD
U.S. SPACE AND ROCKET CENTER
Huntsville, AL
07.2019 - 12.2019
- Delivered creative, practical solutions for customer issues, enhancing overall customer experience.
- Used computer applications for database management, word processing, and sales tasks.
- Updated Circuitree and SharePoint databases with current information.
- Supported customers with order placement and account information requests.
- Followed up on customer concerns, effectively resolving complaints and improving customer satisfaction.
- Communicated daily and follow-up emails to leadership about unresolved and resolved issues, ensuring transparency and prompt action.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
ARTISTIC DIRECTOR AND EDUCATOR
LORIE AND BECCA'S DANCE DEPOT
Fayetteville, TN
06.2006 - 05.2014
- Developed dance business from startup stage by engaging students across age groups on preferred dance platforms.
- Coordinated with videographers, photographers, editors, printers, and other outside vendors to support successful recital production.
- Expanded revenue opportunities by creating competitive dance teams.
- Created customer retention programs through summer learning camps featuring guest instructors.
- Supported company operations by helping to implement classroom behavior policies, student-teacher training programs, and competitive dance rules.
- Managed monthly billing statements, invoices, accounts receivable, accounts payable, and expenses.
- Established community outreach programs, including canned food drives and toy drives, supporting Junior's House Children's Advocacy Center.
Education
MASTER OF ARTS - PUBLIC AFFAIRS
UNIVERSITY OF ALABAMA-HUNTSVILLE
Huntsville, AL12-2017
BACHELOR OF ARTS - POLITICAL SCIENCE
UNIVERSITY OF ALABAMA-HUNTSVILLE
Huntsville, AL12-2014
Skills
- Onboarding management
- Onboarding processes
- Employee relations
- Employee engagement
- Policy compliance
- Conflict resolution
- Vendor management
- Event planning
Timeline
HUMAN RESOURCE LEAD
BELK
07.2024 - Current
FASHION MERCHANDISER
BELK
09.2023 - 07.2024
HOSPITALITY LEAD
U.S. SPACE AND ROCKET CENTER
07.2019 - 12.2019
MANAGER
IMAGES
06.2006 - Current
ARTISTIC DIRECTOR AND EDUCATOR
LORIE AND BECCA'S DANCE DEPOT
06.2006 - 05.2014
MASTER OF ARTS - PUBLIC AFFAIRS
UNIVERSITY OF ALABAMA-HUNTSVILLE
BACHELOR OF ARTS - POLITICAL SCIENCE
UNIVERSITY OF ALABAMA-HUNTSVILLE