Hi, I’m
Rebecca Cook
Pawcatuck,CT
Summary
Dedicated Supervisor with 9 years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity.
Overview
21
years of professional experience
Work History
BakeFresh Of RI Westerly, RI
Supervisor of Factory Operations
01.2011 - 04.2020
Job overview
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
Tim HortonsPawcatuck, CT
Customer Service Associate
03.2004 - 11.2010
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Bess EatonPawcatuck, CT
Customer Service Associate
01.1999 - 03.2004
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Community College of Rhode IslandWarwick, RI
Associate of Arts from Liberal Arts And General Studies
06.1992
Skills
- Product Planning
- Cost Control Programs
- Production Operations
- Team Training
- Customer Satisfaction
- Visual Inspections
- Clear Communication
- Operational Procedures
- Corrective Actions
- Reading Comprehension
- Disciplinary Action
- Active Learning
Timeline
Supervisor of Factory Operations
BakeFresh Of RI
01.2011 - 04.2020
Customer Service Associate
Tim Hortons
03.2004 - 11.2010
Customer Service Associate
Bess Eaton
01.1999 - 03.2004
Community College of Rhode Island
Associate of Arts from Liberal Arts And General Studies
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