Rebecca Cook
Birch Run,MI
Summary
Dynamic Commercial Lines Underwriter with proven expertise at Frankenmuth Insurance in risk assessment and financial analysis. Adept at enhancing portfolio performance and fostering strong relationships with brokers. Recognized for implementing effective solutions that align coverage with business objectives, driving profitable growth while delivering exceptional customer service.
During my time at Frankenmuth I have earned 4 designations - Associate in Commercial Underwriting, Associate in Commercial Underwriting - Management, Associate in Insurance Services, and Associate in General Insurance along with six of eight CPCU classes completed.
Overview
26
26
years of professional experience
Work History
Commercial Lines Underwriter
Frankenmuth Insurance
Frankenmuth, Michigan
04.2020 - Current
- Conducted periodic reviews of existing accounts to ensure coverage is in line with business objectives.
- Assessed the financial stability of potential customers through analysis of loss history, credit reports, financial statements.
- Interacted regularly with executive leadership team members regarding strategic initiatives.
- Advised brokers and agents on product availability, policy changes, endorsements and other related matters.
- Monitored portfolio performance against established goals and objectives; identified areas needing improvement or corrective actions.
- Evaluated customer needs and provided appropriate solutions based on their individual requirements.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Maintained accurate records of all transactions in accordance with established procedures.
- Reviewed and analyzed commercial insurance applications to determine risk acceptability.
- Negotiated terms and conditions with producers to ensure profitable growth for the company.
- Prepared renewal packages including premium calculations, coverages offered, policy language changes.
- Utilized effective pricing structures to accomplish business objectives and meet customer expectations.
- Evaluated new policy applications and renewal submissions to determine financial liabilities and company risk.
- Applied rating to encourage safe, profitable distribution of risks.
Technical Coordinator
Frankenmuth Insurance
Frankenmuth, Michigan
04.2016 - 04.2020
- Developed technical documentation and user guides to facilitate efficient operations.
- Monitored system performance, identified areas for improvement and implemented changes as needed.
- Created test plans for new systems or upgrades to existing systems prior to deployment.
- Conducted training sessions for users on the use of specific hardware or software products.
- Provided technical support to staff on a wide range of computer systems and applications.
- Identified opportunities for process improvements within the organization's IT environment.
- Performed troubleshooting to diagnose and resolve technical issues in a timely manner.
- Coordinated with other departments to ensure smooth system implementation and operation.
- Served as liaison between end-users, vendors, consultants, project managers and developers.
Commercial Lines Underwriting Assistant
Frankenmuth Insurance
Frankenmuth, Michigan
04.2004 - 04.2016
- Processed renewals by evaluating existing policies for coverage enhancements or changes in risk conditions.
- Handled escalated customer inquiries quickly and efficiently while maintaining excellent customer relations.
- Developed strong relationships with brokers and agents to facilitate efficient transaction processing.
- Participated in departmental meetings to discuss updates and improvements within the organization.
- Assisted in the training of new employees on underwriting processes and procedures.
- Managed day-to-day administrative tasks such as filing paperwork and responding to emails promptly.
- Provided technical support to Underwriters regarding policy issuance or endorsement requests.
Commercial Lines Rater
Frankenmuth Insurance
Frankenmuth, Michigan
03.1999 - 04.2004
- Implemented process improvements related to rating activities.
- Reviewed policy documents to ensure accuracy of information and compliance with regulations.
- Provided guidance and assistance to junior staff members when needed.
- Provided technical support to underwriters on complex rating issues.
- Prepared detailed quotes for clients based on their individual needs.
Education
High School Diploma -
Reese High School
Reese, MI06-1998
Skills
- Risk assessment
- Financial analysis
- Policy writing
- Customer service
- Portfolio management
- Data analysis
- Effective communication
- Relationship management
Timeline
Commercial Lines Underwriter
Frankenmuth Insurance
04.2020 - Current
Technical Coordinator
Frankenmuth Insurance
04.2016 - 04.2020
Commercial Lines Underwriting Assistant
Frankenmuth Insurance
04.2004 - 04.2016
Commercial Lines Rater
Frankenmuth Insurance
03.1999 - 04.2004
High School Diploma -
Reese High School
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