REBECCA COOK
Winterset
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Financial Systems Analyst – APMB
USDA – FSIS FINANCIAL SERVICES CENTER
07.2021 - Current
- Running and distributing reports to the field in Concur and US bank for Unsubmitted Vouchers, GOVCC cards not activated, Annual USDA Travel Charge Card Training Not Completed, Travel Charge Card Fraud Report, and various other reports as requested.
- Research and analysis of Concur vouchers against Travel Charge card accounts, payments returned from Treasury and payments reports as requested from special USDA programs.
- Write new and update existing Standard Operating Procedures (SOP’s) for all payment and travel processes within APMB
- Collaborated with cross-functional teams to implement process improvements, reducing manual tasks and increasing productivity.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality deliverables.
- Prepared comprehensive documentation outlining system functionality, features, and usage guidelines for reference by finance team members.
Financial Program Specialist – APMB
USDA – FSIS FINANCIAL SERVICES CENTER
12.2019 - 07.2021
- Review incoming travel documents and resolve any problems that prevent processing, assist travelers with the Concur.gov travel website and government credit cards, create new vendor records in FMMI for new employees and invitational travelers as well as a variety of other duties.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Worked alongside other professionals to outline and implement program plans and objectives.
Financial Technician – APMB
USDA – FSIS FINANCIAL SERVICES CENTER
06.2015 - 12.2018
- Proficient in FMMI/SAP, NFC database, and webTA systems.
- Handled payments and disbursements for employees and external customers.
- Supported audit processes by preparing required documentation, facilitating timely completion of audits, and addressing any identified issues promptly.
- Reduced errors in financial transactions by maintaining detailed records and regularly reconciling accounts.
- Processed payroll accurately and efficiently, ensuring all employees were paid on time and according to company policies.
Accounting & Payroll Clerk
NORTHERN ARAPAHO TRIBAL INDUSTRIES
12.2014 - 06.2015
- Company Overview: Contractor for USDA – FSIS Service Center
- Proficient in FMMI/SAP, NFC database, and WebTA systems.
- Ensured timely payments to employees by maintaining up-to-date payroll records and reconciling discrepancies.
- Reduced errors in payroll calculations by diligently reviewing employee timesheets and verifying the accuracy of entered hours.
- Processed reimbursement of mileage/tolls and equipment for employees.
Admin Secretary and Admin Asst. 1 Account Clerk
STATE OF TENNESSEE
11.2010 - 12.2014
- Purchased all supplies, paid invoices for services rendered and maintained organization of the authorization process for purchase orders for 19 locations, received invoices in procurement system and keyed orders as well as provided excellent customer service support for inquires and resolved issues.
- Worked with vendors and management to resolve issues quickly.
- Matched purchase orders with invoices and recorded necessary information.
Data Entry Clerk
RANDSTAD STAFFING SERVICE
06.2010 - 10.2010
- Assignment: Rich Products Corporation, responsible for data entry of completed maintenance logs of daily activity into Maximo 5.0
- Completed data entry tasks with accuracy and efficiency.
Teacher: Grades 5-8
GRUNDY COUNTY SCHOOL SYSTEM
08.2009 - 05.2010
- Company Overview: Pelham Elementary School
- Excellent organization and time management skills utilized daily, proficient oral communication and writing skills
- Taught Math and Science to grades 5-8 and Social Studies to grades 5-6.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Data Entry Clerk
RANDSTAD STAFFING SERVICE
10.2007 - 08.2009
- Assignment: Rich Products Corporation, responsible for data entry of maintenance inventory and parts into Maximo 5.0, accounts payable and detailed and accurate data entry
- Organized, sorted, and checked input data against original documents.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Customer Service Associate
KOHL’S DEPARTMENT STORES
09.2006 - 05.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Call Coordinator/Receptionist
THE REAL ESTATE SOURCE
01.2004 - 08.2005
- Accurately entered new real estate listings into the MLS website, customer service skills exercised including oral and written communication
- Effectively navigated complex software systems, updating client information accurately as needed.
- Kept an organized workspace while multitasking multiple phone lines and administrative tasks simultaneously.
- Answered phone promptly and directed incoming calls to correct offices.
QC Data Entry
HEMATRONIX, INC.
07.2003 - 12.2003
- Entered medical instrument readings into computer – 97% accuracy required, identified discrepancies in information and performed audits on data entered
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Executive Assistant
CAPITAL ADVANTAGE
07.2002 - 06.2003
- Customer service skills with clients on tax and financial matters
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
Front Desk Assistant
ANIMAL MEDICAL CENTER
05.2001 - 04.2002
- Excellent customer service skills when dealing with pets and their owners
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
Pension Record Specialist III
THE PRINCIPAL FINANCIAL GROUP
09.1993 - 04.1997
- Identified discrepancies in 401(k) account information and researched problems, initiated fix of data as needed for the retirement plan member(s) and the company
- Processed 401(k) distributions, loans, payroll contributions and minimum distributions.
- Assisted sales manager with quotes for prospective clients, maintained current prospectus documents and financial information for prospective clients
Education
No Degree - Biology
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TNBachelor’s Degree - Interdisciplinary Studies, Cum Laude
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN05.2009
No Degree - Education
EAST TENNESSEE STATE UNIVERSITY
Johnson City, TNNo Degree - Biology
COLLIN COUNTY COMMUNITY COLLEGE
Plano, TXSkills
- Typing speed of 87 wpm and 10-key speed of 16,957 ksph with no errors
- Microsoft Word, Excel, PowerPoint and Outlook
- Customer support/analytical skills
- 8 years Accounts payable experience
- 4 years Payroll experience
- 5 years 401(k) retirement plan experience
- Auditing techniques
- Problem-solving
- Attention to detail
- Data analysis
Awards
HONOR SOCIETIES: Phi Eta Sigma – 2002, Gamma Beta Phi – 2005, Sigma Alpha Lambda – 2005, Alpha Sigma Lambda – 2006, Golden Key International Honor Society – 2008, Phi Kappa Phi - 2009.
Timeline
Financial Systems Analyst – APMB
USDA – FSIS FINANCIAL SERVICES CENTER
07.2021 - Current
Financial Program Specialist – APMB
USDA – FSIS FINANCIAL SERVICES CENTER
12.2019 - 07.2021
Financial Technician – APMB
USDA – FSIS FINANCIAL SERVICES CENTER
06.2015 - 12.2018
Accounting & Payroll Clerk
NORTHERN ARAPAHO TRIBAL INDUSTRIES
12.2014 - 06.2015
Admin Secretary and Admin Asst. 1 Account Clerk
STATE OF TENNESSEE
11.2010 - 12.2014
Data Entry Clerk
RANDSTAD STAFFING SERVICE
06.2010 - 10.2010
Teacher: Grades 5-8
GRUNDY COUNTY SCHOOL SYSTEM
08.2009 - 05.2010
Data Entry Clerk
RANDSTAD STAFFING SERVICE
10.2007 - 08.2009
Customer Service Associate
KOHL’S DEPARTMENT STORES
09.2006 - 05.2007
Call Coordinator/Receptionist
THE REAL ESTATE SOURCE
01.2004 - 08.2005
QC Data Entry
HEMATRONIX, INC.
07.2003 - 12.2003
Executive Assistant
CAPITAL ADVANTAGE
07.2002 - 06.2003
Front Desk Assistant
ANIMAL MEDICAL CENTER
05.2001 - 04.2002
Pension Record Specialist III
THE PRINCIPAL FINANCIAL GROUP
09.1993 - 04.1997
No Degree - Biology
MIDDLE TENNESSEE STATE UNIVERSITY
Bachelor’s Degree - Interdisciplinary Studies, Cum Laude
MIDDLE TENNESSEE STATE UNIVERSITY
No Degree - Education
EAST TENNESSEE STATE UNIVERSITY
No Degree - Biology
COLLIN COUNTY COMMUNITY COLLEGE
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