Rebecca Costa
Naples,FL
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. I am seeking a position that offers challenges and diversity which will utilize my superior customer service skills.
Overview
22
22
years of professional experience
Work History
Volunteer
Siouxland Humane Society
Sioux City, IA
04.2022 - 12.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Volunteer/Social Committee Chair
Ronald McDonald House Charities Of Siouxland
Sioux City, IA
04.2016 - 10.2018
- Planning and executing memorable social events for the company.
- Spearheaded fundraising efforts for charitable causes, demonstrating commitment to corporate social responsibility.
- Helping maintain the daily functions of the organization.
MRI Department Clerk IV Receptionist
Ingalls Memorial Hospital
Harvey, IL
04.2002 - 10.2013
- Collaborated with other departments and units for coordinating and scheduling patients for exams.
- Maintained accurate records of department expenses, aiding in budget tracking and financial reporting.
- Facilitated effective communication amongst team members through regular updates regarding patient status.
- Provided exceptional customer service to internal and external patients and providers ensuring satisfaction and timely resolution of issues.
- Managed multiple priorities simultaneously, meeting deadlines and maintaining high-quality work standards under pressure.
- Trained incoming employees on relevant software systems thus speeding up their onboarding process.
- Handled sensitive information with discretion, maintaining confidentiality at all times as required by company policy or legal regulations.
- Contributed to a positive work environment by assisting colleagues with various tasks and projects as needed.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with patients and hospital staff by phone, email, or in-person to provide information.
- Maintained filing system and organized patient documents for easy retrieval of information.
- Promotion of excellent patient care through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to MRI staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered phone promptly and directed incoming calls to correct departments.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Information Desk Receptionist
Ingalls Memorial Hospital
Harvey, IL
10.2001 - 04.2002
- Assisted management in maintaining a clean and organized workspace, contributing to a professional atmosphere.
- Collaborated with team members to improve overall work processes, resulting in smoother daily operations at the information desk.
- Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments.
- Handled confidential documents with discretion, ensuring the privacy of sensitive client information.
- Maintained up-to-date knowledge of company policies and procedures to provide accurate guidance to visitors on various topics.
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific departments.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Associate of Arts - Liberal Arts And General Studies
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
Thornton Fractional South High School
Lansing, ILSkills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Event Planning
- Professional Appearance
- Telephone Etiquette
- Data Entry
- Fundraising Events
- Administrative Support
Timeline
Volunteer
Siouxland Humane Society
04.2022 - 12.2023
Volunteer/Social Committee Chair
Ronald McDonald House Charities Of Siouxland
04.2016 - 10.2018
MRI Department Clerk IV Receptionist
Ingalls Memorial Hospital
04.2002 - 10.2013
Information Desk Receptionist
Ingalls Memorial Hospital
10.2001 - 04.2002
Associate of Arts - Liberal Arts And General Studies
South Suburban College of Cook County
High School Diploma -
Thornton Fractional South High School