Rebecca Cota-Guzman
Tucson,Arizona
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Fry’s Food and Drug
Tucson, AZ
01.2008 - 01.2019
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and elevated complaints
- Supervised 10-15 employees, scheduled work hours, resolved conflicts
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Issued instructions and assigned duties to 10-15 workers
- Bookkeeper
- Issued receipts, refunds, credits, and change due to customers
- Calculated total payments received during a time period, and reconciled this with total sales
- Kept records of financial transactions for establishment, using calculator and computer
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, and other forms of payment to bank.
Payroll Team Lead
Home Goods Distribution Center
Tucson, AZ
09.2024 - Current
- Managed cross-functional collaboration, working with HR and Finance departments to ensure seamless data integration for payroll purposes.
- Created customized payroll reports for senior management, providing valuable insights into staffing costs and trends.
- Provided customer service to employees regarding payroll inquiries and issues.
- Coordinated resolution of payroll discrepancies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Ensured timely and accurate payroll processing for over 1200+ associates weekly.
Distribution Center Operation Supervisor
Home Goods Distribution Center
Tucson, AZ
02.2023 - Current
- Managing the day to day safety of 50-70 employees.
- Communicating with Senior team on daily operations.
- Managing daily reporting for shipping department for the Distribution Center.
- Managing Daily scheduling for 50-70 employees.
- Managing corrective action and termination for employees for shipping department.
LP Specialist
Home Goods Distribution Center
Tucson, AZ
07.2019 - Current
- Managing the day to day safety of employees.
- Communicating with Senior team on daily operations.
- Monitoring all Out bound and In bound trucks for the Distribution Center.
- Handling daily safety and shrink control audits of Distribution Center.
- Preparing case summary for integrity, theft, and dishonesty cases.
- CCTV monitoring of Distribution Center.
Education
Diploma -
Antelope Valley High School
Lancaster, California01.2001
Skills
- Demonstrated effective leadership skills with over 15 years of experience in management
- An experienced team player, bringing enthusiasm and energy into group efforts
- Assertive, self-motivated, goal-oriented, organized and efficient
- Computer literate - can quickly learn new software and applications
- Dependable - quickly learn procedures and methods to work without supervision
- Excellent communication skills
- Strong interpersonal skills- work well in a high-pressure environment
Certification
- LPQ Loss Prevention Qualified Certificate Tucson, AZ 2022
- WZ Investigation Interviewing Online Training for Loss Prevention Tucson, AZ 2022
Timeline
Payroll Team Lead
Home Goods Distribution Center
09.2024 - Current
Distribution Center Operation Supervisor
Home Goods Distribution Center
02.2023 - Current
LP Specialist
Home Goods Distribution Center
07.2019 - Current
Customer Service Manager
Fry’s Food and Drug
01.2008 - 01.2019
Diploma -
Antelope Valley High School