Rebecca Craven
Bountiful,USA
Summary
Dynamic operations leader with a proven track record at Mountain West Mother's Milk Bank, excelling in financial management and team collaboration. Spearheaded quality control initiatives, enhancing service delivery to NICUs. Adept at policy implementation and project management, driving efficiency in non-profit healthcare environments. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Operations
Mountain West Mother's Milk Bank
Salt Lake City, Utah
01.2020 - Current
- Daily operations of a non-profit business who supplies pasteurized donor human milk (PDHM) to NICU's across the state of Utah.
- Business relationship with Intermountain Healthcare Hospitals, University of Utah, Hospital, Mountain Star Hospitals, Boise Idaho Hospitals and 28 Milk Banks across Northern America.
- Manufacturing production and pasteurization of fresh frozen human donor milk, microbiology testing and distribution across the state.
- Hiring and training of staff, human resources, medical insurance enrollment, payroll, ordering supplies, team development, financials, quality control and approval, facilities management.
Business Asst to Director of Nursing and Chief Operations Officer
Inspiration Home Health and Hospice
Clearfield, Utah
01.2019 - 01.2020
- Assisting with business needs to a rapidly growing company in two different locations both North and South.
- Streamlining operations, human resources, medical supply ordering, office supplies.
- Assisting CNA training in charting.
- Assisting with statistical charting and reporting to owners with the two Medical Directors and the State of Utah.
New Intake Case Worker
Byram Healthcare Diabetes Center
Salt Lake City, Utah
01.2017 - 01.2019
- Facilitate new patients referred to Byram Healthcare from endocrinologists for diabetes patients in need of a continuous glucose monitoring system.
- Insurance benefit verification, prior authorization, medical documentation for Medicaid and Medicare coverage and billing.
- Worked directly with Abbot Pharmaceutical Reps and Dexcom Reps for education and training with their CGM systems.
Administration Manager
University of Utah College of Nursing
Salt Lake City, Utah
01.2000 - 01.2017
- Simulation Training Center for all of Health Sciences Undergraduate, Graduate and Doctorate students for The College of Nursing, College of Pharmacy, College of Health, School of Medicine, School of Dentistry curriculum requirements and clinical hours for graduation.
- University of Utah Health Sciences Staff Continued Education Training and Re-certifications trainings.
- Staffing, scheduling, daily training rotations, medical supplies, training materials, simulation set up and take down, standardized patients, emergency preparedness training, University of Utah emergency overflow training and designated area.
- Research Projects.
- Conducted recruiting and educational tours for many departments across the U of U campus across lower campus and health sciences campus.
- Assisted and worked with Health Sciences VP's office for planned giving tours and events.
Education
MBA - Healthcare Management
Western Governor's University
National01.2016
BS - Health Promotion and Education
University of Utah
Salt Lake City, UT01.1999
Skills
- Communication skills
- Policy implementation
- Team collaboration
- Analytical skills
- Time management
- Project management
- Adaptability
- Financial management
- Negotiation skills
Certification
- PCQI, Quality Control
- Food Safety Management
- Human Resource Management
- Leadership and Development
- Business Development
- Management Development
- CITI Training
- RATS Training
References
- Karin Hardy, Vice President / Senior Trust Officer, Deseret Trust, Salt Lake City, UT, 801-891-0689
- Kristin Smith, Intermountain Health/Radiation Oncology Program Director, Salt Lake City, UT, 801-718-6588
- Angela Phillips, Vice President, Financial Advisor, Morgan Stanley, Park City, UT, 801-913-1770
Personal Information
Title: Director of Operations
Executive Skills
- Communication
- Policies and Procedures
- Teamwork
- Critical Thinking
- Time Management
- People/Project Management
- Adaptability
- Financials
- Contracts
Timeline
Director of Operations
Mountain West Mother's Milk Bank
01.2020 - Current
Business Asst to Director of Nursing and Chief Operations Officer
Inspiration Home Health and Hospice
01.2019 - 01.2020
New Intake Case Worker
Byram Healthcare Diabetes Center
01.2017 - 01.2019
Administration Manager
University of Utah College of Nursing
01.2000 - 01.2017
MBA - Healthcare Management
Western Governor's University
BS - Health Promotion and Education
University of Utah