Rebecca Crawford
Enid,OK
Summary
Proven leader at Lowe's, adept in stock management and fostering team growth. Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
5
5
years of professional experience
Work History
Back End Department Supervisor
Lowe's
10.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Manages team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Front End Department Supervisor
Lowe's
11.2021 - 10.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Back End Department Supervisor
Lowe's
05.2021 - 11.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
Head Cashier
Lowe's
07.2020 - 04.2021
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Customer Service
Lowe's
03.2020 - 07.2020
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bayer High School
Modesto, CA05.1991
Skills
- Stock management
- Growth planning
- Process and procedure development
- POS systems operations
- Problem-Solving
- Problem Resolution
- Leadership skills
- Workflow Optimization
Timeline
Back End Department Supervisor
Lowe's
10.2022 - Current
Front End Department Supervisor
Lowe's
11.2021 - 10.2022
Back End Department Supervisor
Lowe's
05.2021 - 11.2021
Head Cashier
Lowe's
07.2020 - 04.2021
Customer Service
Lowe's
03.2020 - 07.2020
Bayer High School
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