Hi, I’m
Rebecca cross
Licensed practical nurse/ Hostess/Register
Pensacola,FL
Summary
Dynamic and dedicated professional with experience as a Restaurant Hostess at Rain Forest Cafe. Proven ability to excel in customer service and strong multitasking, ensuring seamless guest experiences even in high-pressure situations. Recognized for exceptional communication skills and adept at managing reservations and inquiries efficiently.
Overview
18
years of professional experience
Work History
Rain Forest Cafe
Restaurant Hostess/Register
03.2015 - 07.2015
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Jackson Purchase Hospital
Licensed Practical Nurse
06.2002 - 03.2004
Job overview
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
Life Care Center Of La Center
CNA/Advanced CMA
07.1997 - 01.2001
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Vision City UniversityKansas City, MO
Associate of Science from Addiction Counseling
12-2025
West Kentucky Community And Technical CollegePaducah, KY
Associate of Science from LIcensed Practical Nurse
06-2002
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess/Register
Rain Forest Cafe
03.2015 - 07.2015
Licensed Practical Nurse
Jackson Purchase Hospital
06.2002 - 03.2004
CNA/Advanced CMA
Life Care Center Of La Center
07.1997 - 01.2001
Vision City University
Associate of Science from Addiction Counseling
West Kentucky Community And Technical College
Associate of Science from LIcensed Practical Nurse
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