Rebecca Cruz
Denver,CO
Summary
Service-oriented professional adept at leading teams to enhance customer satisfaction and streamline food service operations. Proven track record in inventory management and maintaining compliance with food safety standards, ensuring organized environments that support reliable service delivery.
Overview
16
16
years of professional experience
Work History
Public School Cafeteria Supervisor
Sodexo
09.2017 - 10.2021
- Supervised seven staff members to support efficient cafeteria operations and daily meal service.
- Improved inventory accuracy through stock reviews, budget audits, and monthly inventory checks.
- Supported workplace safety by organizing monthly safety training for staff.
- Ensured food safety compliance by monitoring temperature controls and service procedures.
Sales Associate
Kmart
08.2016 - 09.2017
- Greeted customers quickly and offered helpful support to ensure a positive shopping experience.
- Established customer rapport through approachable communication and reliable product guidance.
- Managed purchases and arranged order delivery or pickup based on customer needs.
- Shared current promotions, discounts, and savings options with customers.
- Promoted loyalty and rewards programs to encourage continued customer engagement.
- Maintained backroom inventory and arranged sales floor displays to highlight merchandise.
- Collaborated with team members to keep the sales floor neat, organized, and ready for customers.
Residential House Manager
Alee Children's Shelter
07.2010 - 04.2012
- Managed daily shelter operations to maintain organized service delivery and resident support.
- Coordinated advocacy services, monitored safety and security, and promoted a welcoming, trauma-informed residential environment.
- Protected client and staff well-being by monitoring health, safety, and welfare and ensuring program policies were followed.
- Maintained a clean, healthy, and organized environment for staff and residents.
- Built trust with residents by listening actively, staying approachable, and responding promptly to questions and concerns.
- Provided direct support to children in shelter, answered hotline calls, and assisted with community living needs.
- Led staff meetings, supported mediations, and provided coverage when department personnel were unavailable.
- Created staff schedules for Shelter and Child & Family Advocate teams to ensure consistent coverage.
- Improved cross-program coordination by maintaining clear communication between the shelter department and other Hope House programs.
Front Desk Reservations Associate
Pacific Islands Club
06.2005 - 11.2007
- Streamlined guest arrivals by efficiently processing check-ins through reservation systems and directing guests to assigned rooms.
- Provided responsive guest service by identifying needs and communicating clearly, ensuring courteous support throughout guest interactions.
- Enhanced guest experience through clear guidance on resort amenities and services, ensuring guests felt informed and comfortable.
- Boosted guest satisfaction by promptly addressing concerns and professionally resolving complaints, fostering a positive environment.
- Supported accurate billing operations by preparing invoices and processing charges for guest stays and additional services.
Education
Business Management
Southern New Hampshire University
08-2026
Skills
- Customer relationship management
- Team leadership and building
- Verbal and written communication
- Inventory management
- Customer service excellence
- Operational oversight
- Problem resolution strategies
- Business administration
- Staff management
Timeline
Public School Cafeteria Supervisor
Sodexo
09.2017 - 10.2021
Sales Associate
Kmart
08.2016 - 09.2017
Residential House Manager
Alee Children's Shelter
07.2010 - 04.2012
Front Desk Reservations Associate
Pacific Islands Club
06.2005 - 11.2007
Business Management
Southern New Hampshire University